My mobile details are correct but I have not received a text alert. Why?
There are a number of reasons which may explain why you have not received a text alert.
- Network problems
- Out of coverage
- Phone turned off or full (i.e. no space for messages)
- Phone number no longer active
- You have not provided a valid UK mobile number
- Another possible reason is that your account may not have been in a status that would trigger an instant alert.
For further assistance, please contact the Coutts Digital Helpdesk +44 (0)20 7770 0000.