Here to support you

You or a loved one may require additional support from time to time. This could be to assist those with an illness or to support you and your family during a difficult time such as through a bereavement.

We are here to help. Below we answer frequently asked questions and provide information on how we could support you.

What to do if you or a loved one require additional support

Most importantly, we know every client’s circumstances are different, so we ask you to let us know when yours have changed so we can make adjustments as required. You can be assured that all your information is kept confidential.

If you’ve had a change in circumstance or require us to make an adjustment, you can let us know by either calling Coutts 24 on 020 7957 2424 (Relay UK 18001 020 7957 2424) or contacting your Private Banker.

Examples of the support we can provide

  • Extra time for face-to-face meetings, access for assistance dogs and accessible offices.
  • Braille, coloured paper, large print documents.
  • Signposting and referrals to partners and charities.

The support available to you

Dealing with financial difficulties

Struggling financially

Support with my borrowing

Change in circumstances

Additional support

I have a change in my personal circumstance and need extra support with my banking needs, what support is on offer?

If any of the following apply to you, please let your banker and/or Coutts 24 know.