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Contact us

We're here to help whenever you need us

Coutts 24: 020 7957 2424 and Coutts Businessline: 020 7770 0070

You can apply to become a Coutts client online – one of our experts will be in touch to discuss your requirements.

 

BECOME A CLIENT

Coutts Travel Protection

Coutts Travel Protection is provided by Allianz Global Assistance.

travel insurance including  loss damage waver customer service and endorsements

020 7126 7532

travel insurance including loss damage waver claims

020 7126 7531

travel insurance emergency medical assistance

020 7126 7533

Other useful numbers

Lost or stolen cards

0800 092 5202

Coutts Digital Helpdesk

020 7770 0000

Reporting Fraud

0800 404 6949 / 020 7770 0011

Coutts card services

020 7309 0045

Coutts 24 will never contact you by email. For concerns regarding security and fraud, please visit our Security Centre.

FEEDBACK

Feedback is key to enhancing the Coutts experience. We take any dissatisfaction regarding our service seriously, and manage all client concerns in a timely and efficient way. To view our Complaints Policy, visit the Important Information page and select the Complaints Policy from the page menu.

HOW AND WHERE TO COMPLAIN

If you are not satisfied with any aspect of our service or products, please advise your relationship manager in person, in writing, by telephone or email.

If your complaint relates to your private banker or wealth manager, you can call Coutts 24 on 020 7957 2424 and they will put you in touch with an appropriate senior manager.

MEDIA CONTACTS

The PR team deals with enquiries from journalists only and is unable to respond to any queries that are not press-related. If you have a client enquiry, please use the numbers listed above. If your enquiry is about a job opportunity or work experience, please visit our dedicated Careers site.
 

Anna Stephens

Tel 0131 626 2938

Email: anna.stephens@coutts.com

Other Contacts

Switzerland

Lerchenstrasse 18, PO Box,
8022 Zurich, Switzerland

+ 41 43 245 51 11
Fax +41 43 245 53 96

Coutts & Co Ltd ceased its activity in Monaco, Singapore and Hong Kong. Former clients and other entitled stakeholders of Coutts & Co Ltd may request information using the request for information form for queries in respect of bank accounts and banking arrangements provided through our branches in Monaco, Singapore and Hong Kong.

Coutts & Co Trustees (Switzerland) Ltd has ceased all client trust administration activities. Former clients or entitled persons requiring access to their personal data or to trust/company records relating to structures previously managed by Coutts & Co Trustees (Switzerland) Ltd, may submit their request using this form.

Coutts & Co (Cayman) Ltd has ceased all client trust administration activities. Former clients or entitled persons requiring access to their personal data or to trust/company records relating to structures previously managed by Coutts & Co (Cayman) Ltd, may submit their request using this form.

Our data agent team can be contacted on Dataagentservices@coutts.ch or by mail to the following address:

NatWest Services (Switzerland) Ltd
Attn: Data Agent Team
Lerchenstrasse 18
CH-8022 Zürich
Switzerland

The Request Management Team conducts its business in English only so please submit any queries in English.

Locations

Coutts is based in some of the UK and the Channel Island's most exciting and vibrant centres.

Find us