Coutts 24: 020 7957 2424 and BusinessLine: 020 7770 0070
FROM 7AM TO 10PM MONDAY TO FRIDAY AND 9AM TO 5PM AT WEEKENDS AND BANK HOLIDAYS
If your query is urgent you can email Coutts24@coutts.com outside of these hours.
Coutts Travel Protection
Coutts Travel Protection is provided by Allianz Global Assistance.
Other useful numbers
Coutts Digital Helpdesk
7am - 10pm Monday to Friday
9am - 5pm weekends and bank holiday
Feedback is key to enhancing the Coutts experience. We take any dissatisfaction regarding our service seriously, and manage all client concerns in a timely and efficient way. To view our Complaints Policy, visit the Important Information page and select the Complaints Policy from the page menu.
HOW AND WHERE TO COMPLAIN
If you are not satisfied with any aspect of our service or products, please advise your relationship manager in person, in writing, by telephone or email.
If your complaint relates to your private banker or wealth manager, you can call Coutts 24 on 020 7957 2424 and they will put you in touch with an appropriate senior manager.
ONLINE DISPUTE RESOLUTION
- Are resident in the EU;
- Have purchased a product or service online from a trader established in the EU;
- and are unable to get your complaint resolved satisfactorily,
you can contact the European Commission by accessing the Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr.
To use this service you will need the following information:
- Email address: firstname.lastname@example.org
- our name: Coutts & Co
The ODR platform will then send your complaint to the FOS for an independent review.
The PR team deals with enquiries from journalists only and is unable to respond to any queries that are not press-related. If you have a client enquiry, please use the numbers listed above. If your enquiry is about a job opportunity or work experience, please visit our dedicated Careers site.
Lerchenstrasse 18, PO Box,
8022 Zurich, Switzerland
+ 41 43 245 51 11
Fax +41 43 245 53 96
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