General Enquiries

020 7753 1000

Available 24/7

Coutts 24

020 7957 2424

For clients

Businessline

020 7770 0070

For clients

You can apply to become a Coutts client online – one of our experts will be in touch to discuss your requirements.

BECOME A CLIENT

Lost or stolen cards
0800 092 5202

Coutts Digital Helpdesk
020 7770 0000

Reporting fraud
0800 404 6949
 / 020 7770 0011

Coutts 24 will never contact you by email.
For concerns regarding security and fraud, please visit our Security Centre.

Locations

Coutts is based in some of the UK and the Channel Island's most exciting and vibrant centres.

Find us

Read more »

Feedback

Feedback is key to enhancing the Coutts experience. We take any dissatisfaction regarding our service seriously, and manage all client concerns in a timely and efficient way. To view our Complaints Policy, visit the Important Information page and select the Complaints Policy from the page menu.
 

How and where to complain

If you are not satisfied with any aspect of our service or products, please advise your relationship manager in person, in writing, by telephone or email.

If your complaint relates to your relationship manager, please advise their managing director. Their details are available on request by calling 0207 6499 654.

We are committed to dealing with your complaint effectively. As part of the Royal Bank of Scotland Group, Coutts is the first bank to publish the number of complaints we have reported to the Financial Conduct Authority. View our complaint volumes.
 

Online Dispute Resolution

If you:

(a) Are resident in the EU;

(b) Have purchased a product or service online from a trader established in the EU; and

(c) Are unable to get your complaint resolved satisfactorily,

you can contact the European Commission by accessing the Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr.  To use this service you will need the following information:

(a) Email address: odrplatform@coutts.com

(b) our name: Coutts & Co

The ODR platform will then send your complaint to the FOS for an independent review

Media

Contacts

The PR team deals with enquiries from journalists only and is unable to respond to any queries that are not press-related. If you have a client enquiry, please use the numbers listed above. If your enquiry is about a job opportunity or work experience, please visit our dedicated Careers site.

GENERAL

Joanna Thorne
05516 577 725
joanna.thorne@coutts.com

GENERAL

Anna Stephens
0131 626 2938
anna.stephens@coutts.com

Other

Contacts

Switzerland

Lerchenstrasse 18, PO Box,
8022 Zurich, Switzerland

+ 41 43 245 51 11
Fax +41 43 245 53 96

Hong Kong

Level 23, The Executive Centre, One Island East,
18 Westlands Road, Island East, Hong Kong

+852 3750 7654
Fax: +852 2877 0108

In December 2015 and August 2017 Coutts & Co Ltd ceased its activity in Monaco and Singapore respectively. Former clients and other entitled stakeholders of Coutts & Co Ltd may request information using the request for information form for queries in respect of bank accounts and banking arrangements provided through our branches in Monaco and Singapore. Our data agent team can be contacted on Dataagentservices@rbs-services.com or by mail to the following address:

RBS Services (Switzerland) Ltd
Attn: Data Agent Team
Lerchenstrasse 18
CH-8022 Zürich
Switzerland

The Request Management Team conducts its business in English only so please submit any queries in English.