Accessibility

We believe in offering digitally accessible services to our clients. While we’ve made progress, we know there’s still more to achieve.  

We recognise that everyone’s needs are different, so we aim to make banking as accessible as possible for our clients, including those people with disabilities and long-term conditions. We also understand that the needs of our clients and the support they require may change over time. 

Our vision is to become an accessible bank by design.  

We use a set of Digital Accessibility Standards aligned to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) v2.2 AA. These standards include information and resources to help ensure that our applications and systems are built to be digitally accessible.  

AbilityNet are a charity partner who can provide support and advice on making your device easier to use if you have a disability. This is called My Computer My Way, and is available from the AbilityNet website.

If you or a loved one require assistance accessing or using our digital services, you can contact our Digital Helpdesk team on 020 7770 0000 (Relay UK 18001 020 7770 0000), who are happy to help.

You can also find out how we support our clients with personal adjustments by visiting our support pages.

We are actively working to improve the accessibility of our digital services. While many core features are accessible to users with assistive technologies, we are aware that some areas of our site and app do not yet meet our Digital Accessibility Standards. 

We are currently in the process of addressing these issues, guided by independent accessibility audits and internal testing. 

Accessibility is a key priority for us, and we’re committed to reaching full WCAG 2.2 AA compliance. 

This statement was prepared on 1 November 2025. It was last reviewed on 7 November 2025. 

This website is continually reviewed against the WCAG 2.2 AA standard and tested using automated testing tools by our website teams.  

Our mobile apps are continually reviewed against the WCAG 2.2 AA standard and tested using automated testing tools by our mobile teams.  

Let us know how we’re doing by contacting your Private Banker or Coutts 24. If you encounter any barriers, please contact us and we’ll do our best to provide a workaround or alternative.