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What cheques can I deposit via the Coutts app?

You can deposit most types of cheques via the Coutts app as long as they’re in pounds sterling. This includes UK Government payable orders, postal orders, bankers' drafts and building society cheques - but not travellers' cheques, bank giro credits and certain non-standard cheques. If the Coutts app doesn’t accept a particular type of cheque, you’ll be prompted to pay in your cheque via a Coutts, NatWest or Royal Bank of Scotland branch, or a Post Office.

 

Having difficulty depositing a cheque via the coutts app?

 

We’re currently aware of an issue affecting some clients when attempting to deposit cheques using the Coutts app.

Specifically, you may encounter an error message that causes your device’s camera to close unexpectedly.

We are doing all we can to fix this problem as quickly as possible and apologise for any inconvenience this may cause you.

In the meantime, here are alternative ways to deposit your cheque:

At our Head Office
Address: 440 Strand, London WC2R 0QS

  • In person: Monday to Friday, 9:30 AM – 4:00 PM
  • By post: Send your cheque to the address above

At a NatWest Branch

  • Using a pre-printed Coutts paying-in slip

At a Post Office Counter

  • Also using a pre-printed Coutts paying-in slip

If you need help obtaining a paying-in slip or have any questions, please contact us.