Security

Centre

Your protection against fraud is our priority. We are committed to protecting your identity and your funds against fraud, and we work tirelessly to keep you informed of the issues you should be aware of in order to be vigilant.

If you have any concerns, please call our dedicated Fraud team anytime on 020 7770 0011 or speak to your key Coutts adviser.

Stay safe

Online

Online fraud is becoming increasingly sophisticated, with malware and phishing allowing cyber criminals to access computers, account numbers and other personal information. Antivirus software is vital for your security, but criminals are constantly seeking new and smarter ways to steal your identity and take money from your bank account.

We recommend Rapport security software – a cost-free security solution from Trusteer. Rapport works to shield online banking details, safeguard your identity and protect your details, even if your computer is infected. Rapport stops fraudsters in their tracks without relying on constant updates, and is designed to act efficiently without slowing down your computer.

Rapport works alongside antivirus software and a firewall, each playing a vital role in making it harder for fraudsters to intercept your login details:

  • Antivirus – helps to stop threats by scanning your computer and looking for suspicious files
  • Firewall – hides your computer from attackers and helps stop criminals getting data in and out of your computer
  • Rapport – locks down the connection between your machine and Coutts. Rapport checks our site is genuine, and stops your data going to counterfeit sites

For

PC Users

If you are PC user, you can download Rapport if you are using Windows XP or above, and any of the following browsers:

Microsoft Internet Explorer ·  Mozilla Firefox ·  Google Chrome

DOWNLOAD

For

MAC users

If you are a Mac user, you can download Rapport if you are using OS X 10.8 and above (Intel only) and one of these browsers:

Safari ·  Mozilla Firefox

DOWNLOAD

For full details of supported operating systems and browsers, please visit the Trusteer website.

News and

Insights

  • Fraud Focus – hacked email scam

    • Claire-Marie Smith
    • News
    • Fraud
    06 Jan 2016
    Image of woman using a smartphone There have been industry reports that fraudsters are hacking email accounts in order to obtain money from unwitting victims. Targeted individuals will receive a message from a known email address requesting that a payment is made or existing payment details are amended.
  • Fraud Focus – 'safe account' scam

    • Claire-Marie Smith
    • News
    • Fraud
    11 Dec 2015
    Image of woman using a smartphone Individuals are receiving calls from fraudsters who claim to be calling from their bank. The caller will state that there is an issue with the victim’s bank account and ask them to move their money to a ‘safe account’.
  • Fraud Focus – Mandate scam

    • Claire-Marie Smith
    • News
    • Fraud
    09 Dec 2015
    Image of woman using a smartphone Fraudsters are targeting consumers by claiming to be a supplier that they regularly pay or are due to pay. Using email or even a direct telephone call, the fraudsters will advise of a change in their own payment details.