Security Centre

Fraud is big business and unfortunately an ever-increasing number of people are being tricked into parting with their money through a variety of sophisticated scams. Our Security Centre provides guidance on the type of scams a fraudster may use and how you can help protect yourself from becoming a victim of fraud. 



Call us straight away on 020 7770 0011 if you’ve been targeted by a fraudster or to report anything suspicious.

If you receive a suspicious email, please forward it to phishing@coutts.com.

If you receive a suspicious text, please forward it to 88355.

If you’ve responded or clicked any links, please call us immediately.

Scammers trick people in lots of ways

Think twice before giving out personal details

Always hang up if you don’t think a caller is genuine

Your pin and login details should never be shared


Always check your statements

Listen to your instincts

Email addresses and phone numbers can be faked

Read all warnings before making payments online

Think twice before clicking on links




Protect your payments from scams

Scams can have a devastating impact on victims and it's important you understand the risks of making payments to scammers. 

Please read our advice before proceeding with any payments

I've been asked to transfer money unexpectedly Who has asked you to transfer money?

Fraudsters may contact you pretending to be from the Bank, the Police or other organisations you trust and ask you to transfer money to another account.

Remember: A bank or genuine organisation will never contact you out of the blue asking you to move your money to keep it safe.

If this sounds familiar, do not make the payment and end contact with the individual immediately. 
I'm making an investment

Before you make the payment, consider whether this opportunity is genuine.

Scammers will do their homework and make it their business to know as much about you as possible, this doesn't mean the offer is genuine.

Always seek independent advice before you commit to an investment. You can get more guidance on investment scams and check if an organisation is authorised by the Financial Conduct Authority at fca.org.uk. If they're not authorised, it's likely to be a scam.

I'm paying for a service or making a purchase Always double check the bank details of the person you’re paying by contacting them on a number you can trust.

Fraudsters can intercept emails and invoices and change payment details. If you send money to a different account than the one you intended it can be very difficult for us to recover it and you may lose your money.

When buying goods or services from someone you don't know consider using your debit card or credit card, or a payment method which offers additional protection against scams, like PayPal or Google Pay.  Only pay for goods and services via bank transfer if you know the person you're paying or are satisfied the business is genuine.
I'm sending money to someone I've never met Always ask yourself how well you truly know the person and how reliable they are.

Dating and romance scams can have a serious financial and emotional effect on victims. The scammer will build a relationship with you before asking you to transfer money due to a personal emergency or to cover travel expenses. Remember, never send money to someone you haven't met in person.

Are you amending payment details?

Fraudsters may contact you and ask you to change details of a saved payee.

Only change the details if you know the person or business and they have proof that their bank details have recently changed. A simple phone call to the person on a number you trust could protect you from losing your money.
Further information and support Never be pressured into transferring money. If you're unsure, we suggest you take a day or two to think about what's being asked and talk it through with someone you can really trust.

If you think you're the victim of a scam, contact us immediately. If you want more information use the menu above to review further advice about how to stay safe online.

Staying safe online

Online fraud is becoming increasingly sophisticated, with malware and phishing allowing cyber criminals to access computers, account numbers and other personal information. Antivirus software is vital for your security, but criminals are constantly seeking new and smarter ways to steal your identity and take money from your bank account.

  • Installing Antivirus – helps to stop threats by scanning your device and looking for suspicious files. Install reputable anti-virus software on all of your devices (eg computers, tablets and phones) and update it regularly.
  • Installing a Firewall – hides your computer from attackers and helps stop criminals getting data in and out of your computer. 
  • Be wary about personal information you or your family post on social media and ensure you check all privacy settings.
  • Create passwords using three random words and use numbers and special characters so it’s easy to remember but hard to guess.
  • Have a unique password for every website you use.
  • Back up your data regularly using an external device or cloud storage service.
  • Secure your devices with a screen lock.

News and insights

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    weekly update washington trade With scammers attempting to cash in on coronavirus by pretending to be from HMRC offering tax refunds, here’s a helpful reminder of our tips for tackling fraud.
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    26 Jan 2018
    Don't Fall For The Invoice Scams The tricks criminals use to get you to trust them and five ways to protect yourself.