Protecting you against fraud is our priority. We work tirelessly to keep your money and identity safe and to help you spot anything suspicious.
If you suspect fraud or have any concerns, call our Fraud team any time 24 hours a day on 020 7770 0011. You can also speak to your Coutts adviser.
If you receive a fraudulent or suspicious email, please forward it to firstname.lastname@example.org. If you have responded or clicked any links call us immediately.
If you receive a suspicious text message, please forward it to 88355. Again, if you have responded or clicked any links, call us straight away.
Online fraud is becoming increasingly sophisticated, with malware and phishing allowing cyber criminals to access computers, account numbers and other personal information. Antivirus software is vital for your security, but criminals are constantly seeking new and smarter ways to steal your identity and take money from your bank account.
We recommend Rapport security software – a cost-free security solution from Trusteer. Rapport works to shield online banking details, safeguard your identity and protect your details, even if your computer is infected. Rapport stops fraudsters in their tracks without relying on constant updates, and is designed to act efficiently without slowing down your computer.
Rapport works alongside antivirus software and a firewall, each playing a vital role in making it harder for fraudsters to intercept your login details:
- Antivirus – helps to stop threats by scanning your device and looking for suspicious files. Install anti-virus software on all of your devices (eg computers, tablets and phones) and update it regularly
- Firewall – hides your computer from attackers and helps stop criminals getting data in and out of your computer
- Rapport – locks down the connection between your machine and Coutts. Rapport checks our site is genuine, and stops your data going to counterfeit sites