Hero_Security

Security

Centre

Protecting you against fraud is our priority. We work tirelessly to keep your money and identity safe and to help you spot anything suspicious.

If you suspect fraud or have any concerns, call our Fraud team any time 24 hours a day on 020 7770 0011. You can also speak to your Coutts adviser.

If you receive a fraudulent or suspicious email, please forward it to phishing@coutts.com. If you have responded or clicked any links call us immediately.

If you receive a suspicious text message, please forward it to 88355. Again, if you have responded or clicked any links, call us straight away.

The

Basics

  • Never disclose your PIN or online security codes to anyone.  We will never,  ever ask you for them by phone,  text or email
  • Be wary of clicking on links or attachments in emails, particularly if you are not expecting to receive it
  • Download Trusteer Rapport to help protect you from online fraud
  • Install anti-virus/firewall software on all of your devices (eg computers, tablets, phones, etc) and update it regularly
  • Remember that caller display cannot always be trusted and callers may not be who they say they are. If in doubt, hang up and call us back on a number you recognise from a different phone
  • Choose strong passwords and do not use the same PIN and password for everything
  • Keep your bank updated with new contact details
  • Check your statements and report anything you do not recognise
  • Securely store financial and other valuable documents, such as your passport 
  • Ensure you dispose of documents diligently (for example, use a cross cut shredder to destroy statements when no longer required)

Staying safe

Online

Online fraud is becoming increasingly sophisticated, with malware and phishing allowing cyber criminals to access computers, account numbers and other personal information. Antivirus software is vital for your security, but criminals are constantly seeking new and smarter ways to steal your identity and take money from your bank account.

We recommend Rapport security software – a cost-free security solution from Trusteer. Rapport works to shield online banking details, safeguard your identity and protect your details, even if your computer is infected. Rapport stops fraudsters in their tracks without relying on constant updates, and is designed to act efficiently without slowing down your computer.

Rapport works alongside antivirus software and a firewall, each playing a vital role in making it harder for fraudsters to intercept your login details:

  • Antivirus – helps to stop threats by scanning your device and looking for suspicious files. Install anti-virus software on all of your devices (eg computers, tablets and phones) and update it regularly
  • Firewall – hides your computer from attackers and helps stop criminals getting data in and out of your computer
  • Rapport – locks down the connection between your machine and Coutts. Rapport checks our site is genuine, and stops your data going to counterfeit sites

For full details of supported operating systems and browsers, please visit the Trusteer website.

For

PC Users

If you are PC user, you can download Rapport below

DOWNLOAD

For

MAC users

If you are a Mac user, you can download Rapport below

DOWNLOAD

News and

Insights

  • How to protect yourself from fraud

    • Fraud
    • Professional services
    • Sterling
    • Banking
    • Business
    • Overdraft
    • Insight
    • Family
    • Banking
    • Advice
    • UK
    • Account
    26 Jan 2018
    Don't Fall For The Invoice Scams The tricks criminals use to get you to trust them and five ways to protect yourself.
  • Seamless Security Through Voice Recognition

    • Innovation
    • Fraud
    • Innovation
    • Digital
    • Voice Biometrics
    • Financial Services
    • Insight
    • Technology
    • Cyber Security
    • UK
    • Account
    07 Nov 2017
    Seamless Security Through Voice Recognition Coutts is introducing new technology that will recognise the sound of your voice when you call
  • Spot The Telltale Signs Of A Phishing Scam

    • Fraud
    • Digital
    • Sterling
    • Banking
    • Financial Services
    • Insight
    • Technology
    • Cyber Security
    • UK
    • Account
    05 Sep 2017
    Spot The Telltale Signs Of A Phishing Scam There are some simple things to look out for that might mean an email is not genuine