Your protection against fraud is our priority. We are committed to protecting your identity and your funds against fraud, and we work tirelessly to keep you informed of the issues you should be aware of in order to be vigilant.

If you have any concerns, please call our dedicated Fraud team anytime on 020 7770 0011 or speak to your key Coutts adviser.

To protect yourself from online fraud:

  • Never provide your personal details, including your card details, online username or passcodes in response to an email or telephone call.
  • Install anti-virus and anti-phishing software on your computer and ensure they are kept up to date.
  • Ensure your operating system is kept up to date.
  • Download the free Rapport software to provide additional online protection.
  • When purchasing online only use secure websites – those with an address beginning with https:// where the padlock symbol is displayed.
  • Be cautious if you receive an email you are not expecting. Not all phishing e-mails are sent to large groups of random people. Spear-phishing is a term used when fraudsters target a specific individual with an email and attachment that the target is more likely to open as it will typically contain something of interest. For example, an email purporting to be from your gym with changing opening times, or a parcel that could not be delivered to you.

For mobile devices:

  • Install the latest software updates and security patches
  • Enable device PINs/passwords to restrict access to a lost or stolen device
  • Install an anti-malware application and software to assist recovery of your device or remotely wipe its data.

Social Media

To protect yourself when using social media:

  • Children can be targets who unwittingly reveal personal information, such as birthdays, schools, holidays and pet names to ‘friends’.
  • Media and press interviews can be used to quickly build up a picture of an individual, when taken with information available through social media.
  • Don’t let your audience know if you’re going away on business or holiday.
  • Be aware of what friends post about you and your family’s activities.
  • Be aware that sites such as Instagram, Pinterest and YouTube can carry the same risks as Facebook and Twitter.
  • Understand your security settings and who you're sharing your information with.

Stay safe


Online fraud is becoming increasingly sophisticated, with malware and phishing allowing cyber criminals to access computers, account numbers and other personal information. Antivirus software is vital for your security, but criminals are constantly seeking new and smarter ways to steal your identity and take money from your bank account.

We recommend Rapport security software – a cost-free security solution from Trusteer. Rapport works to shield online banking details, safeguard your identity and protect your details, even if your computer is infected. Rapport stops fraudsters in their tracks without relying on constant updates, and is designed to act efficiently without slowing down your computer.

Rapport works alongside antivirus software and a firewall, each playing a vital role in making it harder for fraudsters to intercept your login details:

  • Antivirus – helps to stop threats by scanning your computer and looking for suspicious files
  • Firewall – hides your computer from attackers and helps stop criminals getting data in and out of your computer
  • Rapport – locks down the connection between your machine and Coutts. Rapport checks our site is genuine, and stops your data going to counterfeit sites

For full details of supported operating systems and browsers, please visit the Trusteer website.


PC Users

If you are PC user, you can download Rapport below



MAC users

If you are a Mac user, you can download Rapport below


News and


  • Fraud Focus | Bogus Boss

    • Fraud
    • Coutts Banking
    • Insight
    09 May 2017
    Fraud Focus | Bogus Boss Executive fraud is on the rise, with the FBI estimating that already in 2016 businesses have lost £1.6bn as a result of fraudsters purporting to be employees, and requesting that payments are made into money mule accounts.
  • Take Five To Combat Fraud

    • Fraud
    • Coutts Banking
    • Insight
    15 Mar 2017
    Take Five To Combat Fraud Coutts is working with the Take Five campaign to educate people about protecting themselves from financial fraud
  • Being social and safe

    • Fraud
    • Coutts Banking
    • News
    01 Sep 2016
    Image of woman using a smartphone Nearly six million fraud and cyber crimes were committed in the UK over the course of the last year. Coutts reaffirms the need for us all to stay vigilant against fraud.