Be wary if someone you know sends you a text or WhatsApp message from a new number saying their phone is broken and this is their new number.
Always speak to the person to check this is genuine.
The caller ID on your phone is easily spoofed. And just because someone knows some details about you, such as your bank account number, last four digits of your debit or credit card, or your broadband provider, this doesn't mean they're genuine. This information can easily be bought, researched or guessed.
Take Five – if you weren’t expecting the call, tell the caller you'll call them back.
Call back on a number you know, using a different phone if possible.
We’ll NEVER call you to ask you for any codes or online banking details and we’ll NEVER ask you to send your money to another account – fraudsters might.
NEVER approve payments you don’t know anything about, especially if you’re being asked to.
A bank or service provider will NEVER call you unexpectedly and ask you to click on a link, enter commands into your phone or download software. This may give the fraudster access to your device or divert your calls to them.
NEVER log in to your online banking at someone else’s request.
If you’ve been contacted out of the blue, the person might not be who they say they are.
If you're not sure who you're talking to, call them back on a number that you know and trust, using a different phone where possible.
Always check payment details are correct, as emails and messages can be easily faked, and the bank details in them changed to fraudulent accounts. Call the person you’re paying on a trusted number to confirm the payment details. And NEVER ignore the confirmation of the payee if it doesn’t match.
If we do call you unexpectedly, ask the caller for your challenge word. If they can’t provide it, don’t accept any excuses and HANG UP right away.
Scams can have a devastating impact, so it's important you understand the risks of making payments to potential scams.
Please read our tips before proceeding with any payments.
|I've been asked to transfer money unexpectedly
Who has asked you to transfer money?
Fraudsters may contact you pretending to be from the Bank, the Police or other organisations you trust and ask you to transfer money to another account.
Remember: A bank or genuine organisation will never contact you out of the blue asking you to move your money to keep it safe.
|I'm making an investment
Before you make the payment, consider whether this opportunity is genuine.
Scammers will do their homework and make it their business to know as much about you as possible, this doesn't mean the offer is genuine.
Companies may contact you out of the blue by texting or cold-calling you, or they may send you a brochure offering an amazing investment opportunity.
Remember that professional-looking websites don’t mean the investment is genuine.
Credible investment firms won't cold call you - something the FCA is working hard to stop.
Always research the investment being offered and make sure the company behind it is legitimate and not listed on the FCA warning list. If you’re not sure, please call your banker or financial adviser before making an investment.
And remember, if it sounds too good to be true it probably is.
|I'm paying for a service or making a purchase
Always double check the bank details of the person you’re paying by contacting them on a number you can trust.
Fraudsters can intercept emails and invoices and change payment details. If you send money to a different account than the one you intended it can be very difficult for us to recover it and you may lose your money.
Fraudsters trick people into paying for goods that don’t exist. They also use cloned websites with slight changes to the website address to make you think you’re using a genuine site.
If you're using a website for the first time, make sure you research it thoroughly. Always stay within the website to make a payment and ignore any discounts offered to you to send the money direct.
|I'm sending money to someone I've never met
Always ask yourself how well you truly know the person and how reliable they are.
|Are you amending payment details?
Fraudsters may contact you and ask you to change details of a saved payee.
Always check that payment details are correct, as emails, invoices and messages can be easily faked, and the bank details in them changed to a fraudsters account. Call the person you’re paying on a trusted number to confirm the payment information. And NEVER ignore the confirmation of payee warning if it doesn’t match.
|Further information and support
Never be pressured into transferring money. If you're unsure, we suggest you take a day or two to think about what's being asked and talk it through with someone you can really trust.
To reach the Coutts team, call 020 7770 0011. All calls with Coutts are recorded for training and monitoring purposes.
Take Five is a national campaign that offers straightforward and impartial advice to help everyone protect themselves from preventable financial fraud. Visit the Take Five website here.
GENERAL ONLINE FRAUD TIPS
USING SOCIAL MEDIA
Criminals may catch you out with phoney promotional deals or competitions through social media platforms such as WhatsApp, Facebook and Twitter. You'll be asked to click on a link and enter details. Scammers also use social media profiles to gather information about you and use it to sound more convincing.