We already use sophisticated technology and work hard to identify unusual activity to help keep your money safe. As part of our commitment to protecting your account, we’re also going to be introducing some additional security measures.
For example, we’re increasing security when making payments via Coutts 24 and prompting you to stop and think before making payments within Coutts Online. We’ve also recently introduced complete Face ID technology and Fingerprint authentication across our digital services and have increased security when logging into Coutts Mobile.
However, if you’re also on the lookout and know how to keep your money safe, together we can reduce fraud and stop scams.
- Think twice before you make payments and ALWAYS make sure you trust the recipient.
- ALWAYS read our warnings when making payments through Coutts Online and Coutts Mobile.
- ALWAYS check your bank statements for strange payments.
- If you’re making an investment, ALWAYS check the firm is authorised by the Financial Conduct Authority
- Be wary about personal information you or your family post on social media and ensure you check all privacy settings.
- Create passwords using three random words and use numbers and special characters so it’s easy to remember but hard to guess.
- Have a unique password for every website you use.
- Install reputable security software on your devices and check it regularly to stop criminals being able to use ‘malware’ to steal your personal details and access your online transactions.
- Keep your devices up-to-date and be aware of the security risks of using Coutts Online with Windows 7, as Microsoft no longer support security updates for this version of Windows.
- Back up your data regularly using an external device or cloud storage service.
- Secure your devices with a screen lock.
‘Spoofing’ phone numbers and email addresses so they appear genuine is one of the most common methods used by fraudsters to trick their victims.
SET UP A ‘CHALLENGE WORD’ TODAY
You can ask us to set up a ‘challenge word’ of your choice which you can then ask anyone calling you who claims to be from the Bank to confirm. If they’re unable to provide the correct answer, you’ll know it’s a fraudster.
WE NEED TO BE ABLE TO CONTACT YOU QUICKLY
We need to hold up to date contact details for you so we can:
- call you straight away if we see any suspicious activity on your account
- text you one time passcodes for any online purchases made with your Coutts debit or credit cards
You can check and update your mobile number:
This type of scam is called phishing. The sender attempts to trick you into giving out information like your bank account or credit card numbers and passwords.
This type of scam is called vishing. Someone may call you to ask for a payment or personal information like your bank details or PIN. Sometimes these scammers will know something about you and seem quite plausible.
This type of scam is called smishing. Scammers will either text you asking for your bank details or encourage you to click on a link or call a phone number.
Criminals may catch you out with phoney promotional deals or competitions through social media platforms such as WhatsApp, Facebook and Twitter. You’ll be asked to click on a link and enter details. Scammers also use social media profiles to gather information about you and use it to sound more convincing.
Popular Scams to watch out for
There are many different types of scams, here are some of the most common.
Scammers pretend to be from a legitimate organisation, such as a member of our fraud team, the Police, or HMRC and try to convince you to transfer funds or send money to a ‘safe account'.
Scammers pose as an organisation that you’re due to pay and tell you there’s been a change of bank account details. Instead of paying your bill, the money then goes direct to the criminal’s account.
Scammers fake romantic intentions and try to extort money.
Advance Fee Scams
Scammers promise a share of a large sum of money, in return for up-front payments.
Scammers offer goods at ‘too good to be true’ prices.
Courier Card Scams
Scammers pose as a courier sent from the Bank or Police to trick you into handing over your debit or credit card and PIN.
Scammers pay for goods or services using a fraudulent cheque which is made out for a higher amount than the actual value. The fraudster is then reimbursed for the alleged excess amount before the cheque is returned unpaid.
Scammers ask you to send money for what appears to be a legitimate investment with a high rate of return.
Scammers make unexpected offers like free pension reviews and pressure you into making a quick decision about changing your pension arrangements.
Fraud is big business and unfortunately an ever-increasing number of people are being tricked into parting with their money through a variety of sophisticated scams.
If the worst should happen and you think you’ve been a victim of fraud or a scam, please contact us as soon as possible. We’ll do all we can to try and recover the money you’ve lost.
REPORT SUSPICIOUS ACTIVITY
Call us straight away on 020 7770 0011 if you:
- want to report anything suspicious
- think you’ve been the victim of a scam
- are concerned someone is trying to scam you
- believe any sensitive details may have been shared
If you receive a suspicious email or text, please forward the email to firstname.lastname@example.org or the text to 88355 as soon as possible so that we can investigate.
If you have responded or clicked any links, please call us immediately.
We’ve made significant investment in our systems to help prevent fraud.
70% of calls made to Coutts 24 are already protected by voice biometrics.
FURTHER TIPS AND GUIDANCE
Further advice about how you can protect yourself can be found at: