General

Can I set up an alert for my credit card

Yes, you can set up a balance and transactions alert for your credit card

How can I activate my suspended alerts?

To activate an alert

Select Services
Select Alerts
Select Amend (When viewed on a mobile device, ‘More options’ will need to be selected first)
Leave the Destination as unchanged
Amend the status to Active
Choose the alerts you wish to activate by selecting the alert name box to select all, or the box by the side of the alert to change an individual alert
Select OK
Select Confirm or Cancel to return to the previous screen.

How can I stop alerts from coming through late at night

You cannot control the time that an instant alert is generated as these are real time and, therefore, sent as a balance limit is reached or a transaction over the set amount is processed. However, most smartphones operate a 'do not disturb' option which allows you to specify the times during which you will receive texts or e-mails but silently. Please refer to your service provider for information.

How do I amend an alert?

We must hold the most up to date mobile number or e-mail address for you which should be updated in the Contact Details before being used for an alert.

To amend an alert:

Select Services
Select Alerts
Select the alert you wish to amend
Select Amend (When viewed on a mobile device, ‘More options’ will need to be selected first)
Make the required changes
Select Next
Select Confirm or Cancel to return to the previous screen

How do I create an alert?

To create an alert, we must hold contact details for you such as a mobile number or e-mail address. If no contact details are held for you, select the Contact Details to update the information. If contact details are held follow the steps below to set up an alert

Select Services
Select Alerts
Select New Alert
Enter Alert Name
Select the Type of alert
If you choose Account balance, choose the Delivery time and Delivery days you wish to receive the alert
If you chose Balance and transaction limits select whether you want to receive an alert when your balance is above or below the limits or when debits or credits above the set amount are processed. Then enter the limits you wish to apply. You do not have to select all options.
Select Message Received if you would like to be notified when a new message is sent to you
If you select Document Received, Choose the documents for which you wish to receive an alert for and, unless you selected All Document, choose the accounts you wish to receive the notification on when a new document is received Online
Select the Account you wish to receive the balance and transaction limits or the account balance alert on
Choose Send to either a mobile phone number or e-mail address and select the correct number or e-mail address from the list
Choose the Validity of the alert, either until further notice or until the date entered using the calendar.
Select Next
Select Confirm to create the alert or Back to return to the previous screen

How do I delete an alert?

To delete an alert

Select Services
Select Alerts
Select the alert you wish to delete
Select Delete (When viewed on a mobile device, ‘More options’ will need to be selected first)
Select Confirm or Cancel to return to the previous screen

How do I delete multiple alerts?

To delete more than one alert

Select Services
Select Alerts
Select Delete (When viewed on a mobile device, ‘More options’ will need to be selected first)
Choose the alerts you wish to delete by selecting the Alert name box to select all or the box by the side of the alert to delete individual alerts.
Select OK
Select Confirm or Cancel to return to the previous screen

How do I re-activate a suspended alert?

To activate a single alert

Select Services
Select Alerts
Select the alert you wish to activate
Select Amend (When viewed on a mobile device, ‘More options’ will need to be selected first)
Change the Status from suspended to active
Select Next
Select Confirm or Cancel to return to the previous screen

How do I suspend an alert?

To suspend an alert

Select Services
Select Alerts
Select the alert you wish to suspend
Select Suspend (When viewed on a mobile device, ‘More options’ will need to be selected first)
Select Confirm or Cancel to return to the previous screen