I?ve not received an email alert, what should I do?

If you are not receiving your alerts, check that they are still active

  • Select Services
  • Select Alerts

 Here you will then see a list of your active alerts. You can check the details by selecting the alert you wish to view.

  • Ensure your email address is up to date.
  • Please check your spam/junk folder, in case your email provider has identified the email alert as spam.  
  • Check with your email provider, as the emails may be in a blocked addresses list, our emails are sent from alerts@coutts.com. If you require further assistance, please contact the Coutts Digital Helpdesk +44 (0)20 7770 0000.