Coutts Online


Coutts Online Verification uses the latest technology to help protect you against fraud and confirm it is really you making an online payment with your Coutts cards.


When you shop online at a participating merchant, Coutts Online Verification will pop up in your internet browser and may prompt you to enter a unique passcode, which will be an automatically-generated sequence of characters that we will supply. In the majority of cases, a passcode will not be required - you will only be sent a passcode on occasions when an additional layer of security to protect you is needed.

The passcode will be sent directly to you via text or email to the mobile phone number/email address we have on file for you.

Simply enter the passcode to confirm your online payment.

How do I enrol for the service?

There is no need to register for this service or set up a password. However, you will need to have a valid mobile phone number/email address registered with Coutts to use this service.

When will I need to use a passcode to authenticate an online payment?

Passcodes are only required for merchant websites that support Verified by Visa or MasterCard SecureCode authentication protocols. For the majority of payments, a passcode will not be required and you will only be sent a passcode on occasions when an additional layer of security to protect you is required.

For further information, view our Terms of Use and FAQs below. 



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For more information about our
services, please speak to your
adviser or call +44(0) 20 7957 2424.

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Please get in touch online or call
020 7753 1365 to find out more
about our services.

Calls may be recorded.



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