HOW DOES IT WORK?
When you shop online at a participating merchant, Coutts Online Verification will pop up in your internet browser and may prompt you to enter a unique passcode, which will be an automatically-generated sequence of characters that we will supply. In the majority of cases, a passcode will not be required - you will only be sent a passcode on occasions when an additional layer of security to protect you is needed.
The passcode will be sent directly to you via text or email to the mobile phone number/email address we have on file for you.
Simply enter the passcode to confirm your online payment.