Our expert Intermediary Mortgage team

To place business with us you must be registered with NatWest Intermediary Solutions.

The NatWest registration process and Terms of Business cover both brands and there is no requirement to register separately with us.

To discuss a new enquiry please contact your Business Development Manager or the Coutts Banker Team at  CouttsIntermediaryTeamReferrals@coutts.com.

Once you have discussed your case with us and we've indicated lending appetite, please log in to our Broker Portal to complete a Mortgage Enquiry Form.

You'll need to use your NatWest Intermediary Solutions login details to access the portal.

For policy or case specific questions, please reach out to your Business Development Manager, Coutts Banker or email CouttsIntermediaryTeamReferrals@coutts.com.

For technical support accessing or using the Broker Portal, you can call our dedicated Broker Portal Support Team on 0345 905 0002 (Relay 18001 0345 905 0002).   Calls may be recorded and monitored for training purposes.

Once we have reviewed your enquiry and we have received both the Mortgage Enquiry Form and the supporting documentation we will provide you with an ESIS document. When you have confirmed with us that the ESIS has been accepted by the client we will be able to proceed to a full application.

All introduced mortgages will be completed on the sole advice provided by the broker. Coutts will no longer provide advice direct to the clients on introduced cases.

All submitted mortgage applications or enquiries will be individually case managed by your Coutts Banker and Credit Analyst. Please contact them directly for an update.