I am a private client, how do I switch off my paper statements or turn them back on?

To make your financial details all the more secure, it is possible to turn off your paper statements and have them delivered Online only. Paper statements can be turned back on at any time.

To switch off paper statements you must be logged on to www.coutts.com/online or using the mobile app.

  • Select Documents
  • Select Turn Off Paper Documents
  • For the account statements listed, choose between the options to receive statements Online only or to receive Paper statements (copies will continue to be available online), by selecting the accounts individually using the tickbox, or by switching all accounts together using the box at the top of the column
  • Select Save Changes
  • Read the Terms and Conditions and if acceptable agree to them by selecting the tick box
  • Select Confirm

Any changes made will be confirmed on the screen and will apply to future statements

You can choose to set up an alert to advise you when a new statement is available on Online, or you can choose to do it later.