General

How can I stop alerts from coming through late at night

You cannot control the time that an instant alert is generated as these are real time and, therefore, sent as a balance limit is reached or a transaction over the set amount is processed. However, most smartphones operate a 'do not disturb' option which allows you to specify the times during which you will receive texts or e-mails but silently. Please refer to your service provider for information.

How do I delete multiple alerts?

To delete more than one alert

Select Services
Select Alerts
Select Delete (When viewed on a mobile device, ‘More options’ will need to be selected first)
Choose the alerts you wish to delete by selecting the Alert name box to select all or the box by the side of the alert to delete individual alerts.
Select OK
Select Confirm or Cancel to return to the previous screen