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How do I enable or disable Touch ID, Face ID or fingerprint authentication on my mobile app?

Go to 'Settings' to enable or disable Touch ID, Face ID or Fingerprint authentication at any time.

I'm having trouble logging in to the mobile app. What should I do?

The app won't work without a valid data or WIFI connection. Check your mobile network signal and that you have data access set up on your device. If you're abroad, check to see whether you have data roaming services set up so you can use mobile data abroad.

If you need help, call our Digital Helpdesk on +44 (0) 20 7770 0000.