General

Are my Livechat messages secure?

All messages or attachments sent through digital banking are totally secure, so you don't need to encrypt them.

Are there any types of messages that I must not send on Livechat?

Avoid sending any messages that contain time or rate sensitive instructions. This includes payment requests, passwords, PINs, credit and debit card numbers, CVC numbers, login IDs, or answers to any security questions.

Can I send and receive messages using the mobile app?

Yes, you can use LiveChat from desktop or the mobile app, whichever you prefer.

How long will take to get a reply to my Livechat message?

Our Digital Helpdesk will reply to online messages as fast as possible

What is the Livechat messaging service?

Our messaging service is best for queries that aren't urgent. You can use it to start a live chat with the Digital Helpdesk or Coutts 24. If your request is urgent, call our Digital Helpdesk on +44 (0)20 7770 0000.

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Where can I find Livechat?

To access the Livechat service on your desktop click on the chat-icon in the bottom-right corner of the screen. If you are using the mobile app go to 'More', 'Contact Us', and select Livechat.