HOW DO I LOG IN TO coutts digital services WITH MY USERNAME, smartCARD AND smartREADER?

You’ll need your username, smartcard and smartcard reader to log in:

  • Visit 
    • Enter your username and select NEXT
  • To generate a passcode
    • Insert your card into the reader, the screen will display ‘Select Function’
    • Press the ‘Identify’ button on the card reader 
    • Enter your card PIN into the card reader, and press ‘OK’
    • If the PIN is correct, a passcode will be displayed on the card reader. Enter this Passcode (without spaces) into the Password or Passcode field on your screen.
    • Select ‘LOGIN’

We will NEVER ask you to provide a PIN or passcode over the phone. If you are ever asked for this information, please disconnect the call and contact the Coutts Digital Helpdesk on +44 (0) 020 7770 0000 immediately from a different phone. All calls with Coutts are recorded for training and monitoring purposes.

Please note, while we use up-to-date security measures to ensure that our service is safe and secure, we also recommend that you take the following precautions:

  • Keep your computer secure. Install anti-virus and firewall software on any devices that you use to log in. Always ensure that they, and the browsers you use, are kept up-to-date.
  • Treat emails that you receive with caution and be wary of emails or telephone calls asking you to reveal any personal security details. Neither the police nor Coutts will ever contact you to ask you to reveal your PIN or any passcodes.