General

Can I use more than one device for CouttsID?

You can use CouttsID across any devices registered with the mobile app.

What do I do if my online access is blocked?

Call our Digital Helpdesk on +44 (0)20 7770 0000. We can unblock the account and investigate why it happened.

What happens to my Coutts app if I change my phone/device?

For security, please make sure that you delete the app from your old device. The service will carry on as before, but you'll need to download the app again on your new device from the relevant app store.

If you have already transferred your app to your new device, please delete the app and reinstall, then follow the on screen steps to register your new device.

What should I do if I have forgotten my username?

If you can’t remember your username, call our Digital Helpdesk on +44 (0)20 7770 0000 who can help you access your account. If you are a commercial client, please speak to your administrator.