General

Can I access the digital service from any computer?

Yes, you can access the digital service from any computer, tablet or smartphone, as long as it has an up-to-date internet browser. You can also access the service through our mobile app, which you can download from the App Store for Apple devices, or Google Play for Android devices.

We recommend keeping your browser updated to benefit from the latest security protection and to make sure the service works effectively. Although most browsers can be used to access our service, it will work best on the two latest versions of Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.

We don't recommend using trial versions of any browsers to access the digital service. Your browser must be enabled to support the use of cookies.

Do you have an ipad app?

Not yet. The iOS App for the new digital service has been developed for iPhone. While it is possible to access the App on an iPad, it is not optimised for iPad users. Until this changes, please login from the browser coutts.com when using your iPad for the best possible experience.

How do I contact the Digital Helpdesk?

You can contact our Digital Helpdesk 24 hours a day, 7 days a week on +44 (0)20 7770 0000. Coutts 24 will never contact you by email, so should you receive one, please call the Digital Helpdesk. For more information about staying safe online, please visit our Security Centre.

How do I give a third party online access to an additional account?

If your PA or accountant already has access to your accounts online, and you open another account, you can arrange for the third party to be given access to the new account. You can do this by either contacting our Digital Helpdesk on +44(0)20 7770 0000 or your Private Banker. If the third party currently has read only access but you need them to make payments on the new account, then we may ask you to complete an application form.

How do I hide my balance when I login to my app?

If you would like to hide your balance when you login to your mobile app, just tap the green eye at the top right hand side.

How do I update my Coutts app on my Apple device?

Apple upgrade their operating system (iOS) regularly. Keeping your software up to date is one of the most important things you can do to maintain your Apple product's security. We highly recommend that you keep iOS and all apps on your device up to date at all times. To make this as easy as possible, we recommend that you activate the automatic update features on your Apple device (both automatic software updates and automatic App updates).

To maintain access to your Coutts account(s) you need to make sure you always have the latest version of the Coutts app. If you have turned off automatic App updates, refer to Apple's How to update apps manually on your Apple device guide.

You can learn more about Apple security updates here.

How much can I deposit via the Coutts app?

You can pay in up to £5,000 per cheque or £7,500 per day in total via the Coutts app. Cheques above this amount will need to be deposited in the usual way, via a Coutts, NatWest or Royal Bank of Scotland branch, or a Post Office.

How soon will the money be in my account?

If you deposit a cheque via the Coutts app before 6.00pm on a business day, the funds will be available within the next business day. If you deposit a cheque after 6.00pm, or on a non-business day, please allow an additional business day for the funds to become available.

What are the Coutts digital service terms?

Here are the Coutts Digital Service Terms.

General

Can I access the digital service from any computer?

Do you have an ipad app?

Do you have an ipad app?

How do I contact the Digital Helpdesk?

How do I give a third party online access to an additional account?

How do I hide my balance when I login to my app?

How do I hide my balance when I login to my app?

How do I update my Coutts app on my Apple device?

How much can I deposit via the Coutts app?

How soon will the money be in my account?

What are the Coutts digital service terms?

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