General

Can I search across all my accounts at once?

You can only search one individual account, not multiple accounts.

First, go to 'Accounts Overview' and select the account you want to search.

Select the search icon on the top right of your device screen, then use the search bar to search for date ranges, amounts or the transaction type. The transactions matching your search criteria will appear.

How do I access my archived statements?

To access statement information which is no longer available on the digital service, contact our Digital Helpdesk on +44 (0)20 7770 0000.

How do I check if a payment has been received?

Select 'Home', then the relevant account to see your latest transactions. To search for a transaction, enter the search criteria and press 'Enter'.

On the mobile app:
- Select 'Accounts'
- Select the relevant account

The latest transactions will be displayed. Alternatively, you can also search for a transaction using the green magnifying glass at the top of the screen.

- Select 'Search'
- Enter the search criteria
- Select 'Search'.

You can also create a text or email alert to let you know when any transactions above a set limit enter your account.

How do I find my transactions?

To find transactions on your account select 'Accounts', then choose the account from the list. This will take you to the transaction screen which shows the first 20 transactions for the current month. If you're using online banking, scroll down to see older transactions.

On the mobile app, select the month you wish to view. Alternatively, you can search for transactions between dates, amounts or by a specific transaction description. Select 'Search', complete your criteria, then select 'Apply Filters'. The transactions matching your search criteria will appear for you to view, print or download.

How do I see a summary of my balances?

To see a balance summary of your accounts, open the online banking homepage or the mobile app.

How do I see my pending transactions?

To find pending transactions go to 'Home'. Select your Accounts from the list to see all the transactions for the current month. Any pending transactions will appear under the 'Pending' heading and display an icon beside the pending transaction. These include payments made online, by phone with Coutts 24 or by fax instruction, as well as any debit or credit card transactions that have not yet been posted to the account. Direct debits, charges or interest are not included here because the amounts might vary.

How much transaction history can I see?

We hold a maximum transaction history of five years.

If I create an account alias, will it change the account name on my statement or chequebook?

No, the account alias only applies to how you see the account in online banking.

Is my balance updated in real time?

The 'current balance', sometimes called the 'real-time' balance, shows the money available in your account at the present time. This includes any credits that have been paid in, even if the funds haven't cleared yet. It doesn't include any pending debit card transactions, these show once they are debited to your account.