General

Can I search across all my accounts at once?

You can only search one individual account, not multiple accounts.

First, go to 'Accounts Overview' and select the account you want to search.

Select the search icon on the top right of your device screen, then use the search bar to search for date ranges, amounts or the transaction type. The transactions matching your search criteria will appear.

How do I access my archived statements?

To access statement information which is no longer available on the digital service, contact our Digital Helpdesk on +44 (0)20 7770 0000.

How do I check if a payment has been received?

Select 'Home', then the relevant account to see your latest transactions. To search for a transaction, enter the search criteria and press 'Enter'.

On the mobile app:
- Select 'Accounts'
- Select the relevant account

The latest transactions will be displayed. Alternatively, you can also search for a transaction using the green magnifying glass at the top of the screen.

- Select 'Search'
- Enter the search criteria
- Select 'Search'.

You can also create a text or email alert to let you know when any transactions above a set limit enter your account.

How do I find my transactions?

To find transactions on your account select 'Accounts', then choose the account from the list. This will take you to the transaction screen which shows the first 20 transactions for the current month. If you're using online banking, scroll down to see older transactions.

On the mobile app, select the month you wish to view. Alternatively, you can search for transactions between dates, amounts or by a specific transaction description. Select 'Search', complete your criteria, then select 'Apply Filters'. The transactions matching your search criteria will appear for you to view, print or download.

How do I see a summary of my balances?

To see a balance summary of your accounts, open the online banking homepage or the mobile app.

How do I see my pending transactions?

To find pending transactions go to 'Home'. Select your Accounts from the list to see all the transactions for the current month. Any pending transactions will appear under the 'Pending' heading and display an icon beside the pending transaction. These include payments made online, by phone with Coutts 24 or by fax instruction, as well as any debit or credit card transactions that have not yet been posted to the account. Direct debits, charges or interest are not included here because the amounts might vary.

How much transaction history can I see?

We hold a maximum transaction history of five years.

If I create an account alias, will it change the account name on my statement or chequebook?

No, the account alias only applies to how you see the account in online banking.

Is my balance updated in real time?

The 'current balance', sometimes called the 'real-time' balance, shows the money available in your account at the present time. This includes any credits that have been paid in, even if the funds haven't cleared yet. It doesn't include any pending debit card transactions, these show once they are debited to your account.

What information can I see for a transaction?

The information you can see depends on the transaction type. The details may include:
- Order number - the number you need to give us for any queries
- Amount - the amount of the transaction
- Booking Date - the date the payment was made
- Settlement Date - the value date of the transaction
- Full Description - as described on your statement
- Select 'Advanced Details' to see more information
- Value date - the date value we give for the payment charges
- Timestamp - the date and time the payment arrived at or left the bank
- Reference - the reference you entered on the payment. This is for your use only, and doesn't go out with the payment
- Payee Details - the account number, sort code, name and address (if available) of the person you're paying
- Payee Bank Details - the name and address of the bank the payment was sent to
- BIC/SWIFT - the BIC/SWIFT code, ABA or Fedwire number of the receiving bank
- Amount - the original payment amount before any currency exchange
- Exchange Amount - the amount debited or credited to the account after a currency exchange
- Exchange Rate - the exchange rate used in a currency exchange
- By Order of - the person or business who sent the funds in the case of a credit payment
- Remitter IBAN - the IBAN of the person or business that sent the payment
- Remitter Reference - any reference that the person or business sent with the payment. It's not possible to show the remitter's sort code of a Faster Payment.

Which fields do I have to complete when I use 'transactions search' ?

To search for items to or from a particular company or person, enter the name in the search (for example, Waitrose) and all the debit and credit transactions containing that name in the statement description will appear. Additionally you can press the filter button to the right of the search bar on mobile and specify the amount, the dates between you want to search and the transaction type.