Thank You From Coutts

Can I transfer my Coutts Crowns to another member

Yes. Clients can transfer their Crowns to another TYFC member by following these steps:

Can I donate my Coutts Crowns to charity?

Yes, you can choose to donate your Coutts Crowns to our charity partners.

How can I join Thank you from coutts

All personal clients of Coutts, aged 18 or over will be automatically opted in as Members of the THANK YOU FROM COUTTS reward programme

How do I earn Coutts Crowns?

Members will earn Coutts Crowns through spend on their Silk Card and, as long as they hold a Silk Card they will also earn Crowns on their debit card qualifying spend. From time to time the Bank may also award Bonus Crowns linked to specific products or campaigns

How do I know what gifts are available and how can I redeem a gift?

As a member, you can access our THANK YOU FROM COUTTS website via Coutts Online and Coutts Mobile to;

see our full range of rewards
view your Crown balance
redeem your reward at any point during the year
transfer your crowns to another THANK YOU FROM COUTTS member

You can also exchange your Crowns by calling us on +44 20 7309 0045

How do I select a gift?

There are several options. You can select a gift online by logging in to Coutts Online or Coutts Mobile or you can call Coutts 24 on +44 20 7309 0045 and they can arrange to redeem your reward

How long do I have to select my gift?

THANK YOU FROM COUTTS is a 12 month programme running from 1 October to 30 September each year. From 1 October 2022, THANK YOU FROM COUTTS members will have five years to exchange the Coutts Crowns they earn on our reward programme before they expire.

How many Coutts Crowns do I need to be eligible for a gift?

Our gifts range in Crown value from 25,000 to 1m Crowns, with a variety of options and gift choices. The full range of available gifts and their associated Crown value can be viewed via Coutts Online and Coutts Mobile

How many gifts can I redeem each year?

There is no limit to how many gifts that you can redeem subject to having the right number of Crowns

I am a secondary Silk cardholder, can I earn Coutts Crowns on my own spend

Any qualifying spend on a Secondary Silk Card will earn Crowns for the Principal Silk cardholder. However, if a Secondary Silk cardholder holds a debit card in their own right then they as an individual will earn Crowns from the qualifying spend on their own debit card

If I close my Silk card, am I eligible to earn Crowns solely on a Debit Card?

No - to be able to earn Coutts Crowns on qualifying spend on a debit card the Member must have a Silk Card

I haven't received my gift, what do I do now?

Plesae contact Coutts 24 on +44 20 7309 0045 and they will be able to handle these types of issues and rectify as appropriate

I have received my gift but it is damaged/there is a problem, what do I do now?

Plesae contact Coutts 24 on +44 20 7309 0045 and they will be able to handle these types of issues and rectify as appropriate

Is it possible to opt out of the programme?

Yes it is, plesae contact your Banker to arrange this

What happens if I don't claim a gift before my Crowns expire?

What happens if I get a refund on my card, will I lose Coutts Crowns?

Yes - Qualifying Spend excludes any transactions which are subsequently returned, refunded or cancelled. Please see our full terms and conditions

What is qualifying spend?

Please see our Terms and Conditions clause 5

What is Thank you from coutts

Thank You From Coutts is our reward programme which brings you exclusive benefits and exceptional rewards – from desirable brands to unforgettable experiences and the gift of philanthropy.

As a Coutts private client, you’re automatically enrolled into Thank You From Coutts. You can instantly enjoy many benefits, from discounts and offers to invitations to special events. You also have the chance to earn Coutts Crowns and redeem them for exciting rewards.

As a Coutts Silk Cardholder, you’ll earn Crowns when you spend on your Coutts Silk Card and on your Coutts Debit Card too. All qualifying spend counts – whether that’s a car, a coat or your daily coffee. And, the more business you do with us, the more Crowns you’ll earn.

Rewards start from 25,000 Crowns and there’s no limit to the number of Crowns you can earn, which are all valid for five years.

Find out more at coutts.com/rewards.

When do my Crowns expire?

Our Thank You From Coutts reward programme runs annually between 1 October and 30 September. All Crowns earned during this twelve months will be valid for five years. Any that aren’t redeemed during this period will expire.

Find out more at coutts.com/rewards.

Will the gift range change?

Yes, the list will change from time to time and in some cases gifts will be seasonal