How do I authorise multiple payments?

  • Select Payments and Transfers
  • Select Payment Overview
  • Select Authorise
  • Select the check box next to date of payment to select all payments or select them individually
  • Select Authorise

To authorise with a card and reader

  • Insert your card into the reader or press ON and press Respond Respond button
  • Enter the card PIN
  • Press OK
  • Enter the Security Code shown on screen in to the reader
  • Press OK
  • Enter the Authorisation number from the reader in to the screen
  • Select Authorise

To authorise with CouttsID

  • Select Authorise with CouttsID, enter the password you use to log in to Coutts Online and a message will be sent to your mobile device. You will need to open the app to view the message, The message will state the number of payments to be authorised
  • Select Authorise on the message received. The payments are now authorised and a message will be displayed on your desktop screen advising this.

The payments will be processed unless they are pending for a future date or subject to additional approval.