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How do I authorise a payment I entered on the mobile app?

To authorise a single payment, login to Coutts Online

To authorise with card and reader

Insert you card into the reader or press ON and press Respond
Enter the card PIN
Press OK
Enter the Security Code shown on screen in to the reader. Please check that the last 4 digits of the account number you are making the payment to match the last 4 digits of the security code displayed on screen. In the unlikely event that these do not match, log off and contact the Coutts Digital Helpdesk immediately on +44 (0) 20 7770 0000
Press OK
Enter the Authorisation number from the reader in to the screen
Select Authorise

To authorise with CouttsID

To authorise multiple payments

Select Payments and Transfers
Select Payment Overview
Select Authorise
Select the check box next to date of payment to select all payments or select them individually
Select Authorise

To authorise with card and reader

To authorise with CouttsID

Ensure you have your enrolled mobile phone
Select Authorise with CouttsID
Enter the password you use to login to Coutts Online
A message will be received on the registered device advising how many payments are to be authorised
Press Authorise to authorise the changes or Reject to authorise later.

The payments have now been authorised and will processed unless they are pending for a future date or subject to additional approval.