Direct debit

Can I amend a Direct Debit?

No, you can view or cancel a Direct Debit but you cannot amend one.

How do I cancel a Direct Debit?

To cancel a Direct Debit

Select Payments and Transfers
Select Direct Debits
Select a Direct Debit from the list to view further details
Select Cancel Direct debit. (If viewed on a mobile device ‘More options’ will need to be selected first)
Select Confirm to cancel the direct debit.

Remember: this will only cancel the instruction with the bank. You will need to contact the company to whom the Direct Debit is being paid to inform them that the instruction has been cancelled. Direct Debits can take up to 2 working days to cancel so please be aware that your payment may still be made if you are trying to cancel a Direct Debit too close to the payment date.

How do I download Direct Debits?

Select Payments and Transfers
Select Direct debits
Select Download
Select Open to view the file or Save to save it to your PC

How do I view a Direct Debit?

To view your Direct Debits

Select Payments and Transfers
Select Direct Debits
Select a Direct Debit from the list to view further details

How is a standing order different from a Direct Debit?

A standing order is your permission for us to make a payment of a fixed amount on a specified regular date to a named organisation or individual.

With a Direct Debit you give access to your account for variable amounts to be debited by the named organisation.

What is a Direct Debit?

A Direct Debit instruction is your authorisation for us to give a named organisation permission to collect varying amounts on variable dates from an account that you hold with us.