General

Creating user with or without permission profiles?

When creating a new user, it is important to consider if creating Permission Profiles would be beneficial as this can make setting up multiple users more manageable.

A Permission Profile is a way of customizing the permissions that you would like a group of users to have within Online. For example if you have 5 users and you would like them all to have the same account and user permissions you can set up a Permission Profile and simply assign that profile to each of the users.

Permission Profiles would not be recommended if you were setting up multiple users where they all have different access requirement or if they are an administrator.

Enrolling for CouttsID

There are three stages to enrolling for CouttsID, if you already have Coutts Mobile you can proceed to stage three

The first stage is to register to use mobile via the desktop

Select Services
Select Coutts Mobile
Select Register
Enter a Coutts Mobile Password
Confirm the Coutts Mobile Password
Select the international dialling code
Enter or select your mobile number which will be saved as your preferred mobile phone number for contact purposes and will be used for sending you an activation code when you log in to Coutts Mobile for the first time.
Select whether this mobile is for Personal, Work or Other purposes
Add any additional information
Select Next to authorise the changes detailed
Insert your card in to the card reader
Press Respond
Enter your PIN and press OK
Enter the Security code displayed on screen in to the card reader and press OK
Enter the Authorisation number from the card reader on to the screen
Press Authorise and press OK
Select whether you require the Coutts app link from the App Store or Google Play.

The second stage is to authorise your smartphone for mobile

Download the Coutts Mobile app from the app store or Google Play
Open the Coutts Mobile app
Enter your Coutts Online Username
Enter the Coutts Mobile Password you created at registration
Select Login
You will receive an activation code by SMS which should be entered in to the Activation code box
Select Login
If enabled, your device will ask if you wish to use TouchID to login.

Lastly, the third and final stage is to enrol your smartphone for CouttsID using the mobile app

Select Settings
Select CouttsID enrolment
Select Enrol Device
You will receive an activation code by SMS which should be entered in to the Activation code box
Select Activate
If you are a Touch ID user will you will be asked to confirm your mobile password. If you do not know your password you will have the option to create a new mobile password.

Your card and reader are no longer required and we would recommend that you destroy the card securely and return the card reader to us and we will arrange for it to be recycled.

The next time you login to the desktop you will

Enter your username and select Next
Enter your password (which is the same password used for mobile) and select Next
You will receive a message on your smartphone which will display your username and ask Would you like to login to Coutts Online?
Selecting Yes will log you in to your desktop
If you do not select a response with 60 seconds, the login screen will ask if you wish to generate a new request, select Yes to send a new request, and select Yes to login when the message is received on the mobile app.
If you are unable to receive the CouttsID message, the login screen will ask you to enter a One Time Password’ which is generated by selecting Create One Time Password from the mobile app login screen. You will have 60 to enter this password and select Next.

Once logged in you are able to proceed to create your new users or amend your own permissions as required

General

This guide is designed to assist administrators in setting up new users and allocating permissions within Coutts Online. Please note, you will need to complete these steps before you and/or your users are able to make any payments or transfers.

As an administrator you will have been given access to User Admin which is where you will create new users and control their online access by allocating them permissions to allow them information on accounts, key different payment types and if required, approve payments. You will have been given the permissions to view balances and transactions and key payments on all the registered accounts but you can amend your own permissions in the same way as you would allocate them to a new user.

Administrators are also responsible for making the appropriate changes if a user is blocked, leaves the company, requires a new card or reader or wants to use CouttsID to login and authenticate payments and online changes.

Certain changes that are made will require authorisation which can be carried out either by using your card and reader or CouttsID. If you have not already opted to use CouttsID, you can enrol to use it which allows you to use your smartphone as a banking security device. To authorise an action, as well as login to the desktop, you will receive a CouttsID message which you can either choose to accept or reject. If you wish to use it we would recommend that you follow the Enrolling for CouttsID instructions before you begin to create new users.

Dual Administration – if dual administration was selected on the application form then changes that an administrator makes to a user will need to be approved by a second administrator before they take effect.

Messaging - the messaging service in Coutts Online provides every user with a way to contact Coutts from a computer, tablet or smartphone securely and without the need for encryption. It is recommended that all administrators and users create an alert so they are notified each time a new message is received from the bank.