Users should only be unblocked once they have received both their card and PIN or are ready to login with CouttsID

To unblock a user

  • Click User Admin
  • Select Users
  • Select the User
  • Select User Details
  • Select Unblock User
  • Enter an Unblock Reason such as 'card and PIN received'
  • Select Confirm

If the user is logging in using CouttsID, a temporary password needs to be generated, to send the temporary password;

  • Select Send Temporary Password
  • Press Confirm

 Denotes that the change requires authorisation or further approval by another administrator if dual administration applies