Users should only be unblocked once they have received both their card and PIN or are ready to login with CouttsID

To unblock a user

• Click User Admin
• Select Users
• Select the User
• Select User Details
• Select Unblock User
• Enter an Unblock Reason such as 'card and PIN received'
• Select Confirm

If the user is logging in using CouttsID, a temporary password needs to be generated, to send the temporary password;

• Select Send Temporary Password
• Press Confirm

 Denotes that the change requires authorisation or further approval by another administrator if dual administration applies