What happens if I don't claim a gift before my Crowns expire?
THANK YOU FROM COUTTS is a 12 month programme running from 1 October to 30 September each year, with all Members being aligned to these dates. Gifts can be redeemed at any point during this time. An annual statement will be issued to each Member confirming the number of Crowns they have as at 30 September and confirm that these must be redeemed within the next 6 months i.e., by 31 March the following year. If a reward is not redeemed those Crowns earned during the period 1 October to 30 September will be lost. There is no ability to extend an expiry date.