General

How can I see which notice of withdrawals are pending?

To see which withdrawals are pending

Select Payments and Transfers
Select Withdrawal Notices

The screen will display any notices of withdrawal that are pending.

How do I create a cross currency transfer?

You can quickly and simply move money between your accounts using the Account Transfers screen:

Select Payments and Transfers
Select Make a Transfer.
Select the Pay From account that will be debited
Select the To Account that will be credited
Enter the Amount you wish to transfer
Select the Currency you wish the transfer to take place in, only the debit account or credit account currencies will be available to choose from
Select the Date you would like the transfer to take place
Enter any References required
Select Next.
Check the details of the transfer are correct, the indicative exchange rate and indicative converted amount are displayed for information purposes
Select Confirm to create the transfer

Transfers that have been executed today, are awaiting approval or review or are pending will show on the transfers screen. To find transfers that have been executed or cancelled before today, the Search option should be used.

Select Search (If viewed on a mobile device, ‘Mobile options’ will need to be selected first)
Select the Entered Dates From and To you wish to search between or
Select the Transfer Dates From and To you wish to search between
Select the Pay From account or leave as All Accounts
Select the To Account or leave as All Accounts
Select the Status you wish to search for or leave as All
Enter a Payee Reference if you wish to search for a particular transfer
Select Search

The list of all transfers that match the criteria entered will appear.

How do I find a transfer I created before today?

Select Search (If viewed on a mobile device, ‘Mobile options’ will need to be selected first)
Select the Entered Dates From and To you wish to search between or
Select the Transfer Dates From and To you wish to search between
Select the Pay From account or leave as All Accounts
Select the To Account or leave as All Accounts
Select the Status you wish to search for or leave as All
Enter a Payee Reference if you wish to search for a particular transfer
Select Search

The list of all transfers that match the criteria entered will appear.

How do I give notice on a notice account?

To give notice on an account

Select Payments and Transfers
Select Withdrawal notices
Select New withdrawal notice
Select the Pay from notice account
Select the To account which will be credited at the end of the notice period
Enter the Amount
Select the Withdrawal date - only available dates can be selected. If notice is being given on a 60 day notice account then the earliest date that can be chosen will be current date +60
Select Next
Select Confirm

Once confirmed the withdrawal cannot be amended or cancelled.

How do I transfer money between accounts?

You can quickly and simply move money between your accounts using the Account Transfers screen:

Select Payments and Transfers
Select Make a Transfer.
Select the Pay From account that will be debited
Select the To Account that will be credited
Enter the Amount you wish to transfer
Select the Date you would like the transfer to take place
Enter any References required
Select Next.
Check the details for the transfer are all correct.
Select Confirm

The transfer will need to be authorised only if this is the first time that you are making this transfer

Select Search (If viewed on a mobile device, ‘Mobile options’ will need to be selected first)
Select the Entered Dates From and To you wish to search between or
Select the Transfer Dates From and To you wish to search between
Select the Pay From account or leave as All Accounts
Select the To Account or leave as All Accounts
Select the Status you wish to search for or leave as All
Enter a Payee Reference if you wish to search for a particular transfer
Select Search

The list of all transfers that match the criteria entered will appear.

How far in advance can I enter a transfer?

It is possible to enter a transfer for up to a year in advance.

I have given notice on a notice account can it be amended or cancelled?

Once notice has been placed on a notice account it cannot be amended or cancelled.

What are the charges for a transfer?

Transfers are free of charge.

What devices can I use to give notice on a notice account?

You can use your desktop, mobile or tablet to give notice on a notice account.

What is a notice account?

A notice account is a type of interest bearing bank account that allows penalty-free withdrawals only after an agreed notice period is provided.

What is the cut off time for a currency transfer?

The cut off time is 16.30 (GMT/BST).

What is the cut off time for a sterling transfer?

There is no cut off time.

What is the your reference / payee reference fields?

You can include a reference with the transfer to help reconcile your accounts.

Which currencies can be used to make currency transfers?

These currencies can be used for currency account transfers however, you must hold an account in the currency

AED - UAE Dirhams
AUD - Australian $
CAD - Canadian Dollar
CHF - Swiss Francs
CZK - Czch Rep Koruna
DKK - Danish Kroner
EUR - Euros
GBP - Pounds Sterling
HKD - Hong Kong $
HUF - Hungarian Forint
INR - Indian Rupees
JPY - Japanese Yen
NOK - Norwegian Krone
NZD - N.Z. Dollars
PLN - Polish Zloty
SAR - Saudi Riyals
SEK - Swedish Kronor
SGD - Singapore Dollars
THB - Thai Baht
TRY - New Turkish Lira
USD - U.S. Dollars
ZAR - South African Rand

Which notice accounts are available online?

Private clients can access the Loyalty Reserve (95 Day Notice Account) and the 60 Day Notice Account.

Commercial clients have access to the Business 30 Day Notice Account, Business 60 Day Notice Account and Business 90 Day Notice Account.