Payment approval

Can I cancel a payment after i?ve approved it?

You can cancel the payment up until the day before the payment is due to be sent (the credit date) but not if the payment status is Processing or Executed.

However, once the payment has debited your account, you can't recall it because the funds will be with the beneficiary. In this case, you should speak to your beneficiary directly about returning your funds. If you cannot contact the beneficiary, please contact you Banker for further advice.

How do I approve multiple payments?

Select Payments and Transfers
Select Payment Overview
Select Approve (If viewed on a mobile device ‘More options’ will need to be selected first)
Check the payments and then select the check box next to the individual payments or the check box next to Date of Payment to select them all
Select Confirm

Select Confirm

How do I cancel multiple payments?

To cancel multiple payment

Select Payments and Transfers
Select Payment Overview
Select Cancel (If viewed on a mobile device ‘More options’ will need to be selected first)
Select the check box next to the individual payments or the check box next to Date of Payment to select them all
Select Cancel
Select Confirm

How do I know if a payment has been successful?

The payment status will show as Executed.

How do I review a payment?

To review single payments that were entered today

Select Payments and Transfers
Select Payments Overview
Select Entered Today from the predefined filters on the left hand side of the page
Select the payment to view the details
Select Review (If viewed on a mobile device ‘More options’ will need to be selected first)
Check the payment details and then select Confirm
Select Confirm

To review multiple payments or payments that were entered before today

Select Payments and Transfers
Select Payment Overview
Select Awaiting Attention from the predefined filters on the left hand side of the page
Select Review (If viewed on a mobile device ‘More options’ will need to be selected first)
Check the payments and then select the check box next to the individual payments or the check box next to Date of Payment to select them all
Select Confirm
Select Confirm

How do I review multiple payments?

Select Payments and Transfers
Select Payment Overview
Select Review
Check the payments and then select the check box next to the individual payments or the check box next to Date of Payment to select them all
Select Confirm
Select Confirm

What is dual approval?

This is an additional security measure that requires two different users to approve a payment.

Why can?t I approve a payment awaiting approval?

The payment overview screen displays all payments that are pending, waiting for the due date or are in need of attention. Payments that are in need of attention may need authorising if the money is being sent to a new payee or they may need approving before they can be processed. You are only able to approve or review payments according to your user permissions and these payments will be highlighted with this icon

If you cannot approve or review a payment it will be because you do not hold the permissions that enable you to carry out this process and you should refer to your administrator.

Why can?t I approve a payment awaiting review?

The payment overview screen displays all payments that are pending, waiting for the due date or are in need of attention. Payments that are in need of attention may need authorising if the money is being sent to a new payee or they may need approving or reviewing before they can be processed. You are only able to approve or review payments according to your user permissions and these payments will be highlighted with this icon