Coutts online
To cancel a payment
If you are a Commercial user, you will need to have the right permissions in place to be able to cancel payments. If you are unable to cancel a payment, contact your administrator.
To download a list of your payees
Yes, a payment can be entered at any time throughout the day and the value dates available will adjust accordingly.
It is not possible to make a BACS payment online however, for payments under £250k you can make a Faster Payment which can be sent as a same day payment or as a future dated payment.
Yes, it is possible to send faster payments on Bank holidays and weekends.
Yes, you will see an error message when entering a payment if another payment with the same details has been entered today.
Before you proceed, check that the new payment is not an accidental duplicate of a previous payment.
The Coutts FX product pricing is based on the following:
• Coutts Treasury Services acts as principal / price maker versus any underlying client transaction
• The FX rate is determined by reference to wholesale interbank quotes sourced form Reuters/Bloomberg quoted as bid/ask
• The wholesale interbank quote is adjusted (marked up/down depending on whether the client is buying or selling the foreign currency) to take account of the transaction size and type
The exchange rate you will receive on any foreign exchange conversion conducted in connection with this service will be determined by reference to the foreign exchange market rates. We will then incorporate a spread to the bid and offer rate quoted which will be added to or subtracted from the exchange rate, depending on whether you are buying or selling the foreign currency. This spread will be variable and will be determined by a range of factors including the transaction type, size, currencies, prevailing market conditions and overall cost of undertaking the transaction.
To authorise a transfer
To authorise with card and reader
To authorise with CouttsID
The transfers have now been authorised and will processed unless they are pending for a future date or subject to additional approval.
The payments have now been authorised and will be processed unless they are pending for a future date or subject to additional approval.
To delete a Payee Group:
If the group contains payees,
If you are a Business client and cannot remove a group but it appears that there are no payees linked to it, it may be that you do not have access to the payee and therefore cannot delete it. Please contact your Administrator who will be able to assist.
The downloading of payments allows you to immediately download the information on the screen. This might be the summary information or payment information returned in a search:
The residency codes to use when making a payment can be found here
The future dated payments will be listed at the bottom of this screen
The search results can be downloaded by selecting the Download button.
All payments processed between the chosen dates will be displayed and the results can be downloaded by selecting Download.
The indicative exchange rates are updated every 30 minutes.
No, the only restriction is the amount of available funds in your account, and any approval limits that may have to be taken into account.
Contact the Coutts Digital Helpdesk +44 (0) 20 7770 0000 who will be happy to investigate this for you.
From 1 January 2019, payments to the United Arab Emirates (UAE) are required by the UAE regulator to include the following information or they may be returned:
A code confirming the residency of the beneficiary - if the beneficiary is a UAE resident, please include the country code ‘AE’. Alternatively, please indicate the correct two digit country code from the list of country codes.
A purpose of payment code – This is a code describing the reason for the payment. You can find the full list of codes to choose from here (pages 15 to 21)
When making an online payment, please add these codes to line one of the ‘payment reference’ field, as follows:
/BENEFRES/Resident Code//Purpose Code
For example, if a salary payment is being made to a UAE resident, the information provided would be:
/BENEFRES/AE//SAL
If you have any questions, please contact Coutts 24 on +44 (0) 20 7957 2424
The different statuses of a standing order are:-
Processing Cancellation: The bank is processing your request to cancel this Standing order
Active: The Standing order will be sent on the due date
Awaiting Cancel Confirmation: The cancellation must be confirmed by a user with the relevant permissions
The payment cut-off times are
means you have made a payment to a saved payee.
means you have made a payment to a saved payee for the first time
means you have made a payment to a modified payee.
means you have made a payment to a modified payee for the first time
When a payment is marked as confidential, the full payment details can only be seen Online by users who have had a confidential marker allocated on the debit account by the Administrator.
Single payments keyed in the Make a Payment screen are invisible to users who do not have the confidential marker and, once the payment is processed, the payment shows in the transaction list as CONFIDENTIAL PAYMENT, hiding all payee details. This does not, however, apply to the statement narrative where full payment information is displayed, therefore, we would not recommend using these payment types for salaries or sensitive payments.
It is possible to mark a Payee Group as confidential and, when that group is used for a Payment List, the debit type defaults to collated which means that the total of the list is debited to the account and details of the underlying payments can only be accessed online by users with the confidential marker. The payment is displayed in the transaction list as CONFIDENTIAL PAYMENT hiding all payee details, however, the Bank statement will show the correct narrative of the payment list. Confidential collated payment lists are recommended for salary payments.
CONFIDENTIAL PAYMENT hiding all payee details, however, the Bank statement will show the correct narrative of the payment list. Confidential collated payment lists are recommended for salary payments.
The order number on a payment is the number that you will need to quote if you require the bank to investigate a payment on your behalf.
Please enter the account number with a preceding zero. If you have a cheque book the account number will include an additional number at the end. This number should be ignored and a zero should be added at the beginning.
For example, if the account number on the cheque book is 12345671, this should be entered on Coutts Online as 01234567.
The routing/intermediary bank information is not needed for an International payment, only the final destination bank details are required as the routing/intermediary bank information is already held within the service.
The accounts you see in the payment screen are those that are available to you on Coutts Online. To find out the status of your accounts that you currently cannot see, contact your Private Banker or Coutts 24 on +44 (0) 20 7957 2424 who will be happy to assist you.
If you are a Business user, please contact your administrator who may need to assign other accounts to you.
