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SWITCH NOW TO OUR ENHANCED ONLINE BANKING

How to make a payment with our new digital service.

SWITCH NOW TO OUR ENHANCED ONLINE BANKING

SWITCH TO OUR NEW ONLINE BANKING PLATFORM

Support for our old online banking platform is coming to an end. Your online services have been upgraded.

Switch to our new online banking platform using your smartcard reader to continue banking online.

How to SWITCH

You can use your current username and your existing smartcard reader to log in to our new online banking platform.

Follow the steps below to make sure you're using our new site.

 

Enter your username and select NEXT

Use your smartcard reader to generate your passcode then enter it and click LOGIN

See our full step-by-step guide.

We're here to help

If you need any help or have any questions, contact our dedicated team on the Coutts Digital Helpdesk on +44 (0)207 770 0000.

All calls with Coutts are recorded for training and monitoring purposes.

FREQUENTLY ASKED QUESTIONS

  • Why is this change happening?

    This upgrade is part of a significant investment in our digital banking service which has enabled us to continue developing our new digital experience, along with a number of new features, which many clients have been asking for.

  • What happens if I don’t want to move?

    If you have received a letter from us informing you that you will be moving to our new digital services you will need to activate our new service, otherwise you’ll be unable to access your accounts online.

    You will continue to be able to do your banking through Coutts 24.

  • I also use mobile banking, in addition to my smartcard and reader. What if my device cannot support the new app?

    The Coutts Mobile App requires a recent version the iOS and Android software so we recommend:

    • replacing your device
    • upgrading your operating system
    • or requesting a card reader from us.

    Keeping software up to date is one of the most important things you can do to maintain your device's security. We highly recommend that you:

    • keep your operating system up to date
    • keep all Apps up to date
    • stop using and replace older devices
    • turn on automatic update features. 

  • What if I use a tablet at the moment?

    The Coutts App is available on mobile. If you wish to use the app on a tablet or iPad, you will need to use the browser.

    The app is not supported or optimised on either iPad or tablet, providing a limited view.

  • Will I be sent a new card and reader for the new online service?

    No, you will continue to use your current smartcard and reader.

  • Will I be able to view my business accounts online?

    New commercial functionality has been built in to the private application to support viewing and making payments from business accounts, via the private access. You will still be able to make payments from your business account as you do today.

  • What support will be available to me through the switch?

    If you need some support to get online, our team are here and ready to help.

    • Speak to a specialist on the Coutts Digital Helpdesk on +44 (0)207 770 0000 who can guide you through the steps you need to take to get online.
    • Visit the 'Activation Hub' in our Head Office at 440 Strand for face-to-face support. The Activation Hub is available from Wednesday 15 May to Friday 17 May, 9:30am to 4pm.

BANK ON THE GO WITH OUR APP

Enjoy a clear view of all your Coutts accounts, with everything you need to manage your finances securely.

 

Enhanced security

Fingerprint ID and Face ID enabled

Streamlined banking

Deposit cheques, set spend controls, make payments and transfers, and chat to us directly through the app

Faster applications on the go

Apply for lending and savings account directly through the app

Business banking on the go

You can now access commercial banking through the app

Enhanced security

Fingerprint ID and Face ID enabled

Streamlined banking

Deposit cheques, set spend controls, make payments and transfers, and chat to us directly through the app

Faster applications on the go

Apply for lending and savings account directly through the app

Business banking on the go

You can now access commercial banking through the app

You can find out more from coutts.com/digital

GET STARTED

Scan the QR code to get the app or download below.

GET STARTED

Use the buttons below to download the app from the relevant app store.