our fast and intuitive
digital service
Secure, intuitive and simple, our digital service gives you a clearer view of your Coutts accounts and everything you need to manage your daily finances. Plus, you can set up and pay new payees quickly and easily from the Coutts app.
cALL OUR DIGITAL HELPDESK
TO REGISTER
OUR FASTER, MORE INTUITIVE DIGITAL SERVICE
Secure, intuitive and simple, our digital service gives you a clearer view of your Coutts accounts and everything you need to manage your daily finances. Plus, you can set up and pay new payees quickly and easily from the Coutts app.
a digital service full of features
EFFORTLESS PAYMENTS
- Set up and pay new payees from the Coutts app.
- All SEPA payments made before 2pm will be received by the beneficiary on the same day.
- Tell us which websites you trust to speed up your online card payments.
- Approve your online card purchases using your Face ID, fingerprint or passcode.
- Create new standing orders.
Payments made to new payees over a certain value will need to be made on the desktop version as an additional layer of security. Face ID and fingerprint recognition available on selected devices.
ARRANGE AN OVERDRAFT
- Apply for a new overdraft on your sole sterling current account and make funds available in your account immediately. Criteria applies. Credit subject to status.
INVESTMENTS ONLINE
- See the performance of all your Coutts investments.
- Open a Coutts ISA or pension, or transfer in an existing ISA or pension in a few simple steps.
*Eligibility criteria, fees and charges apply.
THE BEST OF COUTTS IN ONE PLACE
- Chat with Coutts 24.
- Access our THANK YOU FROM COUTTS reward programme.
- Explore topical content from our investment insights to seasonal recipes.
- Switch your Coutts mortgage to a new rate.
- Arrange instant travel insurance cover with Coutts Travel Protection*
*Available to Coutts private current account holders, over 18, living in the UK, Gibraltar, Isle of Man or Jersey. Coutts Travel Protection is underwritten by AWP P&C SA and administered in the UK by Allianz Assistance except section A24 which is underwritten by Liberty Mutual Insurance Europe SE and administered by International Passenger Protection Limited.
INSTANT SPEND NOTIFICATIONS
- Keep track of your card spend with instant notifications.
- Set up alerts when money goes in and out of your account.
- Get notified when new statements are available.
CONTROL YOUR CARDS
- Lock, unlock and request replacement Coutts Debit and Coutts Silk Cards.
- Request a change to your Coutts Silk Card credit limit.
- Link your Coutts Debit Card to your Coutts Currency Accounts.
important information about using our service
A smartphone or tablet with a recent version of iOS or Android is required to access our digital service. Read-only access will be provided to users age 11 to 16. Access to our digital service is at our discretion. To activate the service, we’ll need to hold an email address and mobile phone number. Face ID and fingerprint recognition available on selected devices.
to get started you'll need
- An smartphone or tablet with a recent version of iOS or Android.
- A username which our Digital Helpdesk will provide you.
- The mobile phone number you’ve registered with us.
Don’t have a username or need to update the number registered with us?
Call our Digital Helpdesk on 020 7770 0000.
4 simple steps to get set up
2. Download the new Coutts app
learn more about the steps you
need to follow to set up
- Download the Coutts app onto your smartphone or tablet by scanning the QR code (or searching ‘Coutts’ in the App store or Google Play).
DOWNLOAD THE NEW COUTTS APP FROM THE APP STORE
DOWNLOAD THE NEW COUTTS APP FROM GOOGLE PLAY
- Open the new Coutts app and when prompted, select ‘REGISTER PASSWORD’.
- Enter your Coutts Online username that the Digital Helpdesk have provided you with.
- We’ll now send you an email with a link to create a new password.
- Click on the link within the email to register a password.
- Go into the Coutts app and select ‘I’VE REGISTERED MY PASSWORD’ at the bottom of the screen.
- Enter your username and the password you’ve just created.
- We’ll now text you a verification code, which you’ll need to enter to verify your account. You’ll then be prompted to set up fingerprint authentication, Face ID and a six-digit PIN. PLEASE DON’T SHARE THE VERIFICATION CODE WE SEND YOU WITH ANYONE – ONLY A FRAUDSTER WOULD ASK FOR THIS.
- You can now access your accounts via the new Coutts app or our desktop service (using the LOGIN button on coutts.com and then selecting PRIVATE LOGIN).
view OUR EASY STEPS
get started with the coutts app
frequently asked questions
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Select a question from the list
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How will you know it’s Coutts contacting you?
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Can you use our new digital service without a mobile phone?
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Can you use our new digital service without a smartphone?
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Can you access our new digital service with a poor mobile phone signal?
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What to do if you’ve not received your activation email?
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What to do if you’ve not received a text with your verification code?
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Why you need to make a payment on the desktop version when it’s over a certain amount?
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Which version of the Coutts app should I download?
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WHAT TO DO IF YOU’VE SET UP YOUR PASSWORD BUT CAN’T ACCESS THE COUTTS APP?
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WHAT TO DO IF YOU’VE SET UP THE COUTTS APP BUT HAVEN’T BEEN ABLE TO ACCESS IT VIA THE WEB?
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Is our new digital service secure?
- We’ll send you a letter when our new digital service is ready.
- Emails that we send to you will include your salutation and ‘person key’ (which starts 66 and is output in the bottom right hand corner).
Please be aware that:
- we’ll NEVER send you a link in our emails or text messages to a ‘Coutts Online’ login page
- we’ll NEVER ask you for your PIN or passcodes when speaking to you – only a fraudster will ask you for these
- we’ll NEVER contact you and ask to access your devices remotely – only ever allow someone to access your devices remotely if you’ve initiated the access
- emails and phone numbers can be SPOOFED so they look real – think twice before clicking on links and if something doesn’t feel or sound right, don’t take any action.
Further tips and guidance on staying safe online and protecting yourself from fraud can be found at coutts.com/fraud.
You can activate our new service on a tablet/iPad. To ensure the activation of our new service is as secure as possible, we’ll need to text a verification code to a mobile phone number. If we’re unable to text you your verification code then unfortunately you’ll be unable to use the service.
Yes, you can access our new app via your tablet or iPad instead of using a smartphone, but you’ll need a mobile phone to receive the activation code. Once you’re set up, if you’d prefer not to use a mobile phone, then we suggest using our new digital service via your browser for the best experience.
Whilst we’ll need to text you an activation code to set up our new digital service, once this has been done, as long as you have WIFI you won’t need a mobile phone signal to use our service.
If you’ve attempted to activate your account at my.coutts.com and have not received an activation email from us, please check your junk items. If you’ve still not received your email, please contact our Digital Helpdesk on 020 7770 0000 to check that we hold the correct email address for you.
If you’ve attempted to activate your account at my.coutts.com and have not received a text with your verification code, please check your mobile phone signal in the first instance. If you still do not receive it, please contact our Digital Helpdesk on 020 7770 0000 to check that we hold the correct mobile phone number for you.
You’ll only need to use your desktop for payments to new payees over a certain value as an additional layer of security. Once they’re set up as an existing payee, you’ll be able to make all payments to them via the Coutts app.
You need to download the new Coutts app which looks like this:
This is the old Coutts Mobile app which will no longer work:
Please follow these steps if you’ve successfully set up your password on our new digital service but haven’t been able to activate it on your device.
1. Open the new Coutts app on your smartphone or tablet.
2. Click ‘START’ and then ‘NEXT’ on the following screen.
3. On the third screen, select the button at the bottom ‘I’VE REGISTERED MY PASSWORD’ (it’s important you select this button).
4. Now enter your existing Coutts Online username and the password you’ve set up.
5. We’ll now text you a verification code, which you’ll need to enter to verify your account. You’ll then be prompted to set up fingerprint authentication, Face ID and a six-digit PIN. PLEASE DON’T SHARE THE VERIFICATION CODE WE SEND YOU WITH ANYONE – ONLY A FRAUDSTER WOULD ASK FOR THIS.
6. When prompted, please select ‘Allow’ notifications (it’s important you do this, otherwise you won’t be able to access our new service).
7. Finally, please select ‘LOGIN’ (otherwise you won’t complete the activation process).
8. You can now access your accounts via the new Coutts app or our desktop service (using the LOGIN button on coutts.com and then selecting PRIVATE LOGIN).
If you’d prefer not to receive notifications, you can now turn these off via your device settings.
view OUR EASY STEPS
Please follow these steps if you’ve successfully set up the Coutts app on your smartphone or tablet but haven’t been able to access it via the web.
1. Delete the Coutts app from your smartphone or tablet. If you’re doing this on an iOS device, hold down the image of the Coutts app and select ‘remove app’. If you’re doing this on an Android device hold down the image of the Coutts app and select ‘uninstall’.
2. Now download the Coutts app onto your smartphone or tablet by scanning the QR code (or searching ‘Coutts’ in the App store or Google Play).
DOWNLOAD THE NEW COUTTS APP FROM THE APP STORE
DOWNLOAD THE NEW COUTTS APP FROM GOOGLE PLAY
3. Now click ‘START’ and then ‘NEXT’.
4. On the third screen, select the button at the bottom ‘I’VE REGISTERED MY PASSWORD’ (it’s important you select this button).
5. Now enter your existing Coutts Online username and the password you’ve set up.
6. We’ll now text you a verification code, which you’ll need to enter to verify your account. You’ll then be prompted to set up fingerprint authentication, Face ID and a six-digit PIN. PLEASE DON’T SHARE THE VERIFICATION CODE WE SEND YOU WITH ANYONE – ONLY A FRAUDSTER WOULD ASK FOR THIS.
7. When prompted, please select ‘Allow’ notifications (it’s important you do this, otherwise you won’t be able to access our new service).
8. Finally, please select ‘LOGIN’ (otherwise you won’t complete the activation process).
9. You can now access your accounts via the new Coutts app or our desktop service (using the LOGIN button on coutts.com and then selecting PRIVATE LOGIN).
If you’d prefer not to receive notifications, you can now turn these off via your device settings.
Yes. Our new digital service is built on a state-of-the-art platform, which has been subject to robust testing and complies with all industry security regulations to ensure it’s completely safe and secure.
walk through our new features
Watch our series of short videos for step-by-step guidance on how to use our new features.
still need help?
EXPLORE OUR HELP CENTRE FOR
ANSWERS to your questions
what clients think so far
"I can't believe how simple it is to make a payment"
"It's so easy to see all my investments, I love the usability of it"
coming soon
We'll keep evolving our service to bring you the best digital experience and exciting new features.
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set up a 'challenge word' today
You can ask us to set up a ‘challenge word’ of your choice which you can then ask anyone calling you who claims to be from the Bank to confirm. If they’re unable to provide the correct answer, you’ll know it’s a fraudster. Please contact your private banker or call Coutts 24 on 020 7957 2424 to arrange for this to be set up.
