our fast and intuitive 

digital service 


Secure, intuitive and simple, our digital service gives you a clearer view of your Coutts accounts and everything you need to manage your daily finances. Plus, you can set up and pay new payees quickly and easily from the Coutts app.

How to make a payment with our new digital service.

OUR FASTER, MORE INTUITIVE DIGITAL SERVICE

 Secure, intuitive and simple, our digital service gives you a clearer view of your Coutts accounts and everything you need to manage your daily finances. Plus, you can set up and pay new payees quickly and easily from the Coutts app.

a digital service full of features

Effortless Payments
Go Paperless
Up-to-date investment performance
The Best of Coutts
Instand SPend Notifications
Control Your Cards

important information about using our service

A smartphone or tablet with a recent version of iOS or Android is required to access our digital service. Read-only access will be provided to users age 11 to 16. Access to our digital service is at our discretion. To activate the service, we’ll need to hold an email address and mobile phone number. Face ID and fingerprint recognition available on selected devices.

 

to get started you'll need

  1. An smartphone or tablet with a recent version of iOS or Android.
  2. A username which our Digital Helpdesk will provide you.
  3. The mobile phone number you’ve registered with us.

Don’t have a username or need to update the number registered with us? 

Call our Digital Helpdesk on 020 7770 0000.

Phone and tablet with our new digital service

4 simple steps to get set up

1. Call our digital helpdesk on 020 7770 0000 to register
2. Download the new Coutts app. FROM THE APP STORE. FROM GOOGLE PLAY.

2. Download the new Coutts app

3. Follow the steps to activate your account
4. You’re all set

learn more about the steps you

need to follow to set up

frequently asked questions

walk through our new features

Watch our series of short videos for step-by-step guidance on how to use our new features.

 

still need help?

Call our Digital Helpdesk on

 020 7770 0000

 

what clients think so far

"I can't believe how simple it is to make a payment"

 

"It's so easy to see all my investments, I love the usability of it"

coming soon

We'll keep evolving our service to bring you the best digital experience and exciting new features.

Guaranteed international FX rates

 

set up a 'challenge word' today

You can ask us to set up a ‘challenge word’ of your choice which you can then ask anyone calling you who claims to be from the Bank to confirm. If they’re unable to provide the correct answer, you’ll know it’s a fraudster. Please contact your private banker or call Coutts 24 on 020 7957 2424 to arrange for this to be set up.