What to do when someone dies
We are sorry to hear about your loss. We want to make this as straightforward as possible for you.
If you're an existing client please contact your private banker otherwise get in touch with Coutts 24 on 020 7957 2424.
All calls with Coutts are recorded for training and monitoring purposes.
first steps to take
Register the death within 5 days (8 days in Scotland). This includes weekends and bank holidays. Find out how to do this here.
If you don’t know how or where to get started when it comes to arranging the funeral, you can find a useful step by step guide here. The executor can use money from the deceased’s account to help with funeral costs. If they send us the final invoice on the funeral company’s headed paper, we’ll pay the funeral company directly. The fees will be paid in three to five working days.
You can call Coutts 24 on 0207 957 2424 or if you know the deceased’s private banker’s details, you can also contact them. All calls with Coutts are recorded for training and monitoring purposes.
first steps to take
Register the death
Register the death within 5 days (8 days in Scotland). This includes weekends and bank holidays. Find out how to do this here.
arrange the funeral
If you don’t know how or where to get started when it comes to arranging the funeral, you can find a useful step by step guide here. The executor can use money from the deceased’s account to help with funeral costs. If they send us the final invoice on the funeral company’s headed paper, we’ll pay the funeral company directly. The fees will be paid in three to five working days.
Let us know
You can call Coutts 24 on 0207 957 2424 or if you know the deceased’s private banker’s details, you can also contact them. All calls with Coutts are recorded for training and monitoring purposes.
what next?
independent bereavement support
We understand that grief can be overwhelming. To find out about the ways we can support you through this difficult time, please get in touch.
We've compiled a shortlist of independent organisations who can provide further bereavement help and support.