You or a loved one may require additional support from time to time. This could be to assist those with an illness or to support you and your family during a difficult time such as through a bereavement. We are here to help. Below we answer frequently asked questions and provide information on how we can help.
What to do if you or a loved one require additional support
Most importantly, we know every client’s circumstances are different so we ask you to let us know when yours have changed so we can make adjustments as required. You can be assured that all your information is kept confidential.
If you’ve had a change in circumstance or require us to make an adjustment, you can let us know by either calling Coutts24 on 0207 957 2424 or contacting your private banker.
Examples of support we can provide
- Extra time for face-to-face meetings, access for assistance dogs and accessible offices.
- Braille, coloured paper, large print documents.
- Signposting and referrals to partners and charities.