You or a loved one may require additional support from time to time. This could be to assist those with an illness or to support you and your family during a difficult time such as through a bereavement. We are here to help. Below we answer frequently asked questions and provide information on how we can help.
Most importantly, we know every client’s circumstances are different so we ask you to let us know when yours have changed so we can make adjustments as required. You can be assured that all your information is kept confidential.
If you’ve had a change in circumstance or require us to make an adjustment, you can let us know by either calling Coutts24 on 0207 957 2424 or contacting your private banker.
- Extra time for face-to-face meetings, access for assistance dogs and accessible offices.
- Braille, coloured paper, large print documents.
- Signposting and referrals to partners and charities.
We’re able to provide support if you’ve been a victim of fraud. However, prevention is critical. We encourage all clients to familiarise themselves with the fraud prevention measures that can be found on our dedicated website along with guidance and expert videos.
If you’re ever unsure about a transaction or an approach you can always reach out to us to discuss it.
Vulnerabilities may arise from financial pressure or difficulties which may be temporary, medium or long term. Please contact your private banker if you fear you may be facing financial difficulties so we can understand the problems you are facing and see how we might be able to support you through them.
A Power of Attorney (POA) gives legal power to one or more persons to help make decisions on your behalf. The people to whom you give permission to manage your accounts are called 'Attorneys' and are legally authorised to look after your finances.
There are different types of POAs that we accept:
1. Lasting Power of Attorney.
2. Enduring Power of Attorney.
3. Continuing Power of Attorney (Scotland).
Once you’ve been granted a POA, you can apply to be added to an account.
Sometimes, you might want help to manage your bank accounts. If you or a loved one is mentally capable, then a third-party mandate can be put in place to allow another person access to the relevant bank accounts.