My Standing Order has a status of ?awaiting authorisation?- what does this mean?

The Standing Order needs to be authorised before the changes you have entered take effect. You will need to follow the steps below:

To authorise with card and reader

  • Insert you card into the reader or press ON and press Respond Respond button
  • Enter the card PIN
  • Press OK
  • Enter the Security Code shown on screen in to the reader. Please check that the last 4 digits of the account number you are making the payment to match the last 4 digits of the security code displayed on screen. In the unlikely event that these do not match, log off and contact the Coutts Digital Helpdesk immediately on +44 (0) 20 7770 0000
  • Press OK
  • Enter the Authorisation number from the reader in to the screen
  • Select Authorise

To authorise with CouttsID

  • Ensure you have your enrolled mobile phone
  • Select Authorise with CouttsID
  • Enter the password you use to log in to Coutts Online
  • A message will be received on the registered device
  • Press Authorise to authorise the changes or Reject to authorise later.