How do I authorise a payment list that I chose to authorise later?

  • Select Payments and Transfers
  • Select Payment Overview
  • Select the Payment list you want to authorise
  • Select Authorise
  • Select the check box next to date of payment, to select all payments or select them individually
  • Select Authorise

To authorise with card and reader

  • Insert your card into the reader or press ON and press Respond Respond button
  • Enter the card PIN
  • Press OK
  • Enter the Security Code shown on screen in to the reader
  • Press OK
  • Enter the Authorisation number from the reader in to the screen
  • Select Authorise

To authorise with CouttsID

  • Ensure you have your enrolled mobile phone
  • Select Authorise with CouttsID
  • Enter the password you use to log in to Coutts Online
  • A message will be received on the registered device stating the number of payments to authorise
  • Press Authorise to authorise the changes or Reject to authorise later.

The payments have now been authorised and will be processed unless they are pending for a future date or subject to additional approval.