How do I use my smartcard and reader to authorise a payment?

To authorise a payment using your card and reader

  • Insert your card into the reader or press ON and press RespondRespond button
  • Enter the card PIN
  • Press OK
  • Enter the Security Code shown on screen in to the reader - Please check that the last 4 digits of the account number you are making the payment to match the last 4 digits of the security code displayed on screen. In the unlikely event that these do not match, log off and contact the Coutts Digital Helpdesk immediately on +44 (0) 20 7770 0000
  • Press OK
  • Enter the Authorisation number from the reader in to the screen
  • Select Authorise

The payments have now been authorised and will processed unless they are pending for a future date or subject to additional approval.