Can I cancel a payment which has not yet been sent?

To cancel a payment

• Select Payments and Transfers
• Select Payment Overview
• Pending payments are listed
• Select the payment and select Cancel (if viewed on a mobile device select ‘More options’ to cancel)
• Select Confirm

If you are a Commercial user, you will need to have the right permissions in place to be able to cancel payments. If you are unable to cancel a payment, contact your administrator.