I?ve not received my alerts, what should I do?

If you are not receiving your alerts, check that your alerts are still active and that the email address or mobile number is still valid. To view your alerts:

  • Select Services
  • Select Alerts
  • A list of the alerts will be displayed and you can view the full details by clicking on them individually.

If the details are incorrect you can update your contact details.

If the alerts are active and the contact details are correct please call the Coutts Digital Helpdesk +44 (0)20 7770 0000 who will be able to assist you further.