I?ve not received an email alert, what should I do?
If you are not receiving your alerts, check that they are still active
- Select Services
- Select Alerts
Here you will then see a list of your active alerts. You can check the details by selecting the alert you wish to view.
- Ensure your email address is up to date.
- Please check your spam/junk folder, in case your email provider has identified the email alert as spam.
- Check with your email provider, as the emails may be in a blocked addresses list, our emails are sent from firstname.lastname@example.org. If you require further assistance, please contact the Coutts Digital Helpdesk +44 (0)20 7770 0000.