Can I update my contact details and addresses online?

You can update your mobile, landline telephone numbers and e-mail addresses by logging into the digital service.

1. Select your profile icon in the top left corner of the 'Home' section
2. Select ‘Personal Details'
3. Select ‘Edit’ next to either 'Email address' or 'Phone numbers'

Alternatively, you can add additional email addresses or phone numbers by selecting ‘+add email address’ or ‘+ add phone number’.

Follow the steps on screen to make a change.


If you have tried the above steps and have not been able to change your address, please contact the Coutts Digital Helpdesk on 020 7770 0000. All calls with Coutts are recorded for training and monitoring purposes.