Can I cancel a payment which has not yet been sent?
To cancel a payment
- Select Payments and Transfers
- Select Payment Overview
- Pending payments are listed
- Select the payment and select Cancel (if viewed on a mobile device select ‘More options’ to cancel)
- Select Confirm
If you are a Commercial user, you will need to have the right permissions in place to be able to cancel payments. If you are unable to cancel a payment, contact your administrator.