I have received a message, my mobile details are correct but I did not receive a text alert, why?

There are a number of reasons which may explain why you have not received a text alert.

• Network problems
• Out of coverage
• Phone turned off or full (i.e. no space for messages)
• Phone number no longer active
• You have not provided a valid UK mobile number
• Another possible reason is that your account may not have been in a status that would trigger an instant alert