I have received a message, my mobile details are correct but I did not receive a text alert, why?

There are a number of reasons which may explain why you have not received a text alert.

  • Network problems
  • Out of coverage
  • Phone turned off or full (i.e. no space for messages)
  • Phone number no longer active
  • You have not provided a valid UK mobile number
  • Another possible reason is that your account may not have been in a status that would trigger an instant alert