I have received a message but I?ve not received my email alert, what should I do?
If you are not receiving your email alerts, check that they are still active
- Select Services
- Select Alerts where you will see a list of your active alerts
- Select the alert you wish to view to check the details
Ensure your email address is up to date. You may also check your spam/junk folder, in case your email provider has identified the email alert as spam.
Check with your email provider, as the emails may be in a blocked addresses list, our emails are sent from email@example.com.
For further assistance contact Coutts Digital Helpdesk +44 (0)20 7770 0000.