Are there any types of messages that I must not send?

Messages that contain any of the following must not be sent

  • Time or rate sensitive instructions such as payment requests
  • Your passwords, PINs, login IDs
  • Your security information e.g., answers to telephony identification questions
  • Credit and debit card numbers, PIN’s and CVC numbers

The message must not be longer than 4000 characters and attachments not larger than 10mb and we ask that you do not send requests to the Bank for information that is already available to you in Coutts Online.