Why is the Bank no longer offering Rapport?

We are constantly adapting the way we keep your account and data safe online. This means keeping you secure no matter how you wish to interact with us. As we see more and more of our clients using their mobiles and apps to meet their digital banking needs, the use of Rapport has reduced significantly. Knowing this changes our approach. 

Our continued investment in fraud prevention tools help better detect fraudulent activity and keep you safe whilst you bank with us online and via our mobile app.

What will change?

As part of our new approach, from 1 February 2019 our webpages will be removed from Rapport’s enhanced protection list and the Rapport icon in your browser will remain grey when you visit our webpages. Rapport will remain on your machine and will continue to offer protection from some kinds of malware on any websites you have manually added. Any other company using IBM Trusteer will still support Rapport’s version of enhanced protection.

Unless you bank with another financial institution which offers Rapport, we suggest that you uninstall it, as per guidance the below.

If Rapport is no longer being offered what level of security is being provided for online transactions?

The security and fraud prevention technologies we now use provide a higher and far broader level of protection to our clients across the range of devices used to access digital services.  To ensure that this is not compromised, we are unable to share details of these.

As we continue to evolve the way we protect our clients online, we may introduce new tools that enhance the broad protection already offered.

How best should I protect myself online?

If you need any further guidance on how to protect yourself online, please review our Security Centre.  

Does this affect my rights or terms & conditions?

This change does not impact your rights or terms & conditions.