Enrolling for CouttsID

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Popular questions

There are three stages to enrolling for CouttsID, if you already have Coutts Mobile you can proceed to stage three

The first stage is to register to use mobile via the desktop

Select Services
Select Coutts Mobile
Select Register
Enter a Coutts Mobile Password
Confirm the Coutts Mobile Password
Select the international dialling code
Enter or select your mobile number which will be saved as your preferred mobile phone number for contact purposes and will be used for sending you an activation code when you log in to Coutts Mobile for the first time.
Select whether this mobile is for Personal, Work or Other purposes
Add any additional information
Select Next to authorise the changes detailed
Insert your card in to the card reader
Press Respond
Enter your PIN and press OK
Enter the Security code displayed on screen in to the card reader and press OK
Enter the Authorisation number from the card reader on to the screen
Press Authorise and press OK
Select whether you require the Coutts app link from the App Store or Google Play.

The second stage is to authorise your smartphone for mobile

Download the Coutts Mobile app from the app store or Google Play
Open the Coutts Mobile app
Enter your Coutts Online Username
Enter the Coutts Mobile Password you created at registration
Select Login
You will receive an activation code by SMS which should be entered in to the Activation code box
Select Login
If enabled, your device will ask if you wish to use TouchID to login.

Lastly, the third and final stage is to enrol your smartphone for CouttsID using the mobile app

Select Settings
Select CouttsID enrolment
Select Enrol Device
You will receive an activation code by SMS which should be entered in to the Activation code box
Select Activate
If you are a Touch ID user will you will be asked to confirm your mobile password. If you do not know your password you will have the option to create a new mobile password.

Your card and reader are no longer required and we would recommend that you destroy the card securely and return the card reader to us and we will arrange for it to be recycled.

The next time you login to the desktop you will

Enter your username and select Next
Enter your password (which is the same password used for mobile) and select Next
You will receive a message on your smartphone which will display your username and ask Would you like to login to Coutts Online?
Selecting Yes will log you in to your desktop
If you do not select a response with 60 seconds, the login screen will ask if you wish to generate a new request, select Yes to send a new request, and select Yes to login when the message is received on the mobile app.
If you are unable to receive the CouttsID message, the login screen will ask you to enter a One Time Password’ which is generated by selecting Create One Time Password from the mobile app login screen. You will have 60 to enter this password and select Next.

Once logged in you are able to proceed to create your new users or amend your own permissions as required