Users should only be unblocked once they have either received both their card and PIN or are ready to login using CouttsID and have downloaded the mobile app.
To unblock a user
- Click User Admin
- Select Users
- Select the User
- Select User Details
- Select Unblock User
- Enter an Unblock Reason such as 'card and PIN received'
- Select Confirm
If the user is logging in using CouttsID, a temporary password needs to be generated. as a security precaution, this password is only available for a short period of time. To send the temporary password;
- Select Send Temporary Password
- Press Confirm
Denotes that the change requires authorisation or further approval by another administrator if dual administration applies
To authorise a change:
- Click on the to drill down to the level that needs approving
- Check the changes denoted by Warning Triangle
- Select Authorise Amendments or Reject Changes
