Can I change my address online?

If you are a private client you can update your addresses

  • Select Services
  • Select Contact Details and Addresses
  • Select the address to be changed
  • Select Change This Address
  • Select UK Address and enter the Post Code 
    • Select the Correct Address from the Address for Postcode list and enter the Country
  • or select Address Abroad
    • Select the Country and enter the delivery address details
  • Select Show Additional Fields if you with to enter additional information such as Strictly Private and Confidential, Attention of or additional address information such as a PO Box
  • Select Next
  • The Confirm Change of Address will display any current mailings, address uses such as residence and credit and charge cards that are linked to the old address so you can select to apply the new address.
  • Select Next
  • To authorise the updates listed under the authorisation changes with your card and reader.
    • Select How to Authorise the Changes with Your Card and Reader to reveal the authorisation steps or select Authorise Later if you have further changes and wish to authorise the updates once all the changes have been made.
  • To authorise changes using CouttsID ensure you have your CouttsID enrolled mobile to hand

    • Select Authorise with CouttsID to authorise the change, enter the password you use to log in to Coutts Online and a message will be sent to your mobile device.  You will need to open the app to view the message, which can be completed by selecting the notification received.
    • Select Authorise on the message received. The change is now approved and a message will be displayed on your desktop screen advising this.

The icon indicates that the changes are pending and have not yet been authorised or that a change to the contact information has been made and is being updated by the bank. We will notify you once the changes have been updated.